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Thread: Error retrieving record: when clicking on a contact in My Open Tasks Dashlet.

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    abhitk is offline Junior Member
    Join Date
    Feb 2011
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    1

    Default Error retrieving record: when clicking on a contact in My Open Tasks Dashlet.

    Hi,

    I have added a My Open Tasks dashlet on sugar home page. when clicking on a contact in the Task list it gives the following error:

    Error retrieving record. This record may be deleted or you may not be authorized to view it.

    Whereas if i go to the task itself and try to go to the contact from that page it gives no error and works properly. Similarly i am able to view a contact detail from every other place.
    Upon inspecting the element Contact Name in My Open Tasks dashlet I found that the value of the "record" field passed in its query string is actually the "task id" instead of the "contact id". Quite obviously it throws the above said error as it queries the contacts table with a non existing id. Inspecting same contact's element from other location shows correct contact id for the record field in its query string.

    I have attached screenshots for reference.

    Now what I am not sure is that if this is a bug and which php file i have to make changes to fix this issue.

    Following are the additional details:
    SugarCRM v 6.0.1community edition
    Apache 2.2.14
    PHP 5.3.1
    MySQL 5.1.41 (Community Server)
    windows server 2008 standard

    Thanks,
    abhitk
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