Error saving a new account 6.3.1

[ibdmanhb]

I am new to Sugar and just installed 6.3.1 for evaluation. When creating a new account and clicking on the save button I receive the following error:

{* /************************************************** ******************************* * SugarCRM Community Edition is a customer relationship management program developed by * SugarCRM, Inc. Copyright (C) 2004-2011 SugarCRM Inc. * * This program is free software; you can redistribute it and/or modify it under * the terms of the GNU Affero General Public License version 3 as published by the * Free Software Foundation with the addition of the following permission added * to Section 15 as permitted in Section 7(a): FOR ANY PART OF THE COVERED WORK * IN WHICH THE COPYRIGHT IS OWNED BY SUGARCRM, SUGARCRM DISCLAIMS THE WARRANTY * OF NON INFRINGEMENT OF THIRD PARTY RIGHTS. * * This program is distributed in the hope that it will be useful, but WITHOUT * ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS * FOR A PARTICULAR PURPOSE. See the GNU Affero General Public License for more * details. * * You should have received a copy of the GNU Affero General Public License along with * this program; if not, see Licenses - GNU Project - Free Software Foundation (FSF) or write to the Free * Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA * 02110-1301 USA. * * You can contact SugarCRM, Inc. headquarters at 10050 North Wolfe Road, * SW2-130, Cupertino, CA 95014, USA. or at email address contact@sugarcrm.com. * * The interactive user interfaces in modified source and object code versions * of this program must display Appropriate Legal Notices, as required under * Section 5 of the GNU Affero General Public License version 3. * * In accordance with Section 7(b) of the GNU Affero General Public License version 3, * these Appropriate Legal Notices must retain the display of the "Powered by * SugarCRM" logo. If the display of the logo is not reasonably feasible for * technical reasons, the Appropriate Legal Notices must display the words * "Powered by SugarCRM". ************************************************** ******************************/ *} {* /************************************************** ******************************* * SugarCRM Community Edition is a customer relationship management program developed by * SugarCRM, Inc. Copyright (C) 2004-2011 SugarCRM Inc. * * This program is free software; you can redistribute it and/or modify it under * the terms of the GNU Affero General Public License version 3 as published by the * Free Software Foundation with the addition of the following permission added * to Section 15 as permitted in Section 7(a): FOR ANY PART OF THE COVERED WORK * IN WHICH THE COPYRIGHT IS OWNED BY SUGARCRM, SUGARCRM DISCLAIMS THE WARRANTY * OF NON INFRINGEMENT OF THIRD PARTY RIGHTS. * * This program is distributed in the hope that it will be useful, but WITHOUT * ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS * FOR A PARTICULAR PURPOSE. See the GNU Affero General Public License for more * details. * * You should have received a copy of the GNU Affero General Public License along with * this program; if not, see Licenses - GNU Project - Free Software Foundation (FSF) or write to the Free * Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA * 02110-1301 USA. * * You can contact SugarCRM, Inc. headquarters at 10050 North Wolfe Road, * SW2-130, Cupertino, CA 95014, USA. or at email address contact@sugarcrm.com. * * The interactive user interfaces in modified source and object code versions * of this program must display Appropriate Legal Notices, as required under * Section 5 of the GNU Affero General Public License version 3. * * In accordance with Section 7(b) of the GNU Affero General Public License version 3, * these Appropriate Legal Notices must retain the display of the "Powered by * SugarCRM" logo. If the display of the logo is not reasonably feasible for * technical reasons, the Appropriate Legal Notices must display the words * "Powered by SugarCRM". ************************************************** ******************************/ *}
{if $bean->aclAccess("edit")}{/if} {if $bean->aclAccess("edit")}{/if} {if $bean->aclAccess("delete")}{/if} {if $bean->aclAccess("edit") && $bean->aclAccess("delete")}{/if}
{if $bean->aclAccess("detail")}{if !empty($fields.id.value) && $isAuditEnabled}{/if}{/if} {$ADMIN_EDIT} {$PAGINATION}
{sugar_include include=$includes}
{counter name="panelFieldCount" start=0 print=false assign="panelFieldCount"}
{sugar_translate label='LBL_ACCOUNT_INFORMATION' module='Accounts'}
{counter name="fieldsUsed" start=0 print=false assign="fieldsUsed"} {counter name="fieldsHidden" start=0 print=false assign="fieldsHidden"} {capture name="tr" assign="tableRow"} {counter name="fieldsUsed"}
{if !$fields.name.hidden} {capture name="label" assign="label"}{sugar_translate label='LBL_NAME' module='Accounts'}{/capture} {$label|strip_semicolon}: {/if} {if !$fields.name.hidden} {counter name="panelFieldCount"} {* /************************************************** ******************************* * SugarCRM Community Edition is a customer relationship management program developed by * SugarCRM, Inc. Copyright (C) 2004-2011 SugarCRM Inc. * * This program is free software; you can redistribute it and/or modify it under * the terms of the GNU Affero General Public License version 3 as published by the * Free Software Foundation with the addition of the following permission added * to Section 15 as permitted in Section 7(a): FOR ANY PART OF THE COVERED WORK * IN WHICH THE COPYRIGHT IS OWNED BY SUGARCRM, SUGARCRM DISCLAIMS THE WARRANTY * OF NON INFRINGEMENT OF THIRD PARTY RIGHTS. * * This program is distributed in the hope that it will be useful, but WITHOUT * ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS * FOR A PARTICULAR PURPOSE. See the GNU Affero General Public License for more * details. * * You should have received a copy of the GNU Affero General Public License along with * this program; if not, see Licenses - GNU Project - Free Software Foundation (FSF) or write to the Free * Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA * 02110-1301 USA. * * You can contact SugarCRM, Inc. headquarters at 10050 North Wolfe Road, * SW2-130, Cupertino, CA 95014, USA. or at email address contact@sugarcrm.com. * * The interactive user interfaces in modified source and object code versions * of this program must display Appropriate Legal Notices, as required under * Section 5 of the GNU Affero General Public License version 3. * * In accordance with Section 7(b) of the GNU Affero General Public License version 3, * these Appropriate Legal Notices must retain the display of the "Powered by * SugarCRM" logo. If the display of the logo is not reasonably feasible for * technical reasons, the Appropriate Legal Notices must display the words * "Powered by SugarCRM". ************************************************** ******************************/ *} {if strlen($fields.name.value) <= 0} {assign var="value" value=$fields.name.default_value } {else} {assign var="value" value=$fields.name.value } {/if} {$fields.name.value} {if !empty($value)}

The account saves OK. This is running in Apache, PHP 5.2 and MYSQL. Any suggestions would be appreciated.

Thank you

[andopes]

I believe there is some php extension bugging your SugarCRM instance.
Can you provide the output of phpinfo()?

Cheers

[kbrill]

The problem is that you have a file that SHOULD start with a <?php but is either got a <? or nothing at all.

First thing to try is to turn on ASP style tags in your php.ini

 ; Allow ASP-style <% %> tags.
; PHP: Description of core php.ini directives - Manual
asp_tags = On 
  

and restart your web server.

if it then works then you have a file somewhere that only has <? instead of the full <?php. If it still fails then you have a file that is missing the tag altogether.

Let us know what happens.