Error sending newsletter mails: Email not Primary Address

[Robbert]

Since yesterday there seems to be a problem with the SugarCRM campaign mailer. After scheduling mail, it tries to send the mails but almost all emails bounces. In the sugarcrm.log lots of these entries:
[FATAL] Email Address provided is not Primary Address for email with id ' Emailman id=13769

Somebody any idea?

[crmsiva]

While running campaigns, emails will be sent to primary email address only. This is the default behavior of sugar. Change the email addresses to primary

[Robbert]

While running campaigns, emails will be sent to primary email address only. This is the default behavior of sugar. Change the email addresses to primary

Well they are all primary. Besides, another newsletter ( a month ago) was send succesfully:

Copy off Newsletter June 2 Bounced Messages,Other 06/09/2009 13:00
Newsletter June 2 Bounced Messages,Other 08/06/2009 14:00
Newsletter May Message Sent/Attempted 15/05/2009 18:00 Montly Newsletter

We tried sending the newsletter twice. Its strange that the date notation of 'Copy off Newsletter June 2' is wrong, it should be yesterday (09/06/2009) and not 06/09/2009.

So it looks like the check for primary mailadresses is not working, but why? Is this a bug?
Using Professional Version 5.2.0a (Build 5447) and PHP 5.2.6

[Robbert]

Nobody knows what's happening?

[etienneborel]

I have the same issue, all my addresses are primary, but the error is raised each time I force the email queue to be sent, quite problematic.

[skyglassinc]

I am having the same error using 5.5CE on XP, a gmail account. This is the first time I've tried mass email, to get it out I have to push "send queued campaign emails" over and over and over and over and over again... it gets out between 1-7 each time, then goes to a blank sugar screen that says "111" or "1111" with the "view queued emails" shortcut on the side. I've tried with sendmail and smtp and have made the send limit very small.

Before the emailman errors which are now legion in my sugarcrm.log I was getting a bunch of this:

"[FATAL] Email delivery error:Array
(
[date_entered] => 2009-12-28 17:21:46
[date_modified] =>
[user_id] => 1
[id] => 3109
[campaign_id] => d6cba9e5-6268-9d01-c345-4b37f17373ab
[marketing_id] => 833dafd0-4df6-8c30-8d3a-4b3803e01f41
[list_id] => 196b0204-48fe-0b35-bc25-4b37f1c89d2f
[send_date_time] => 2009-12-28 17:20:46
[modified_user_id] =>
[in_queue] => 0
[in_queue_date] =>
[send_attempts] => 0
[deleted] => 0
[related_id] => 278bd450-f09b-4b20-a584-4ae60c7a8643
[related_type] => Accounts
)
Could not execute: /usr/sbin/sendmail
12/28/09 09:36:47 [4048]

This is incredibly discouraging. Any help?

[dustint]

I am having the same issue. Has anyone found a solution to the issue?

Thanks

[labanjohnson]

was this resolved in another thread, or not resolved?

That's a major frustration with these forums, I never know if I'm even lookiing in the right place.

[skyglassinc]

Yeah, there's a solution: constant contact. sigh.

[ysh]

Hi

Not sure if this helps, but in our case this error was generated each
time the campaign mailer came across a target or contact that didn't
have any email address recorded in his/her details.

yann