Error in upgrade wizard: 4.5.0b to 4.5.0c

**rmd** · 2006-09-29, 03:31 PM

I am brand new to Sugar, so I apologize if this has been answered elsewhere in the forums. I searched but did not find anything on this.

I am using the Upgrade Wizard to update an install from 4.5.0b to 4.5.0c. I am getting this error:

./upgradeWizard.log could not be created/written to. Please fix permissions on your SugarCRM directory.

I can not find the upgradeWizard.log. And I am not sure what the permissions need to be set to on the Sugar install directory.

Any help would be appreciated!

**simple** · 2006-09-29, 03:40 PM

The installation directory must be writable by the webserver process.

Windows or Linux?

**rmd** · 2006-09-29, 03:44 PM

Linux. It says the permissions are 777 on the directory.

**simple** · 2006-09-29, 04:20 PM

Hmm..should work with any user. But try re-setting the user of all sugar files. The user should be www-data, www or nobody...depends on the system.

Code:

chown www-data:www-data /var/www/sugardir -R

Or try to create only the missing file and set permissions/owner

Code:

touch upgradeWizard.log
chmod 664 upgradeWizard.log
chown www-data:www-data upgradeWizard.log

**rmd** · 2006-09-29, 04:32 PM

Originally Posted by simple

Hmm..should work with any user. But try re-setting the user of all sugar files. The user should be www-data, www or nobody...depends on the system.

Code:

chown www-data:www-data /var/www/sugardir -R

Or try to create only the missing file and set permissions/owner

Code:

touch upgradeWizard.log
chmod 664 upgradeWizard.log
chown www-data:www-data upgradeWizard.log

I don't have this kind of access to the server, but I did create the file and change the permissions. Still getting the same error.

**rmd** · 2006-09-29, 10:40 PM

Just to update, I changed the permissions to 777 on the log file I created and it let me proceed. Now, I am getting another error and have started a new thread for it (http://www.sugarcrm.com/forums/showthread.php?t=16851)

Thanks so much for your help!

**fishinwa** · 2006-10-09, 02:07 PM

Doesn't this issue point out the assumption that the UpgradeWizard is looking to create the file upgradeWizard.log in the wrong directory?

**TakeMarket** · 2008-02-18, 03:48 AM

I got the same issue on a windows box with mssql - even though i given full permissions i still get the same error.

"./upgradeWizard.log could not be created/written to. Please fix permissions on your SugarCRM directory."

Damm annoying - anyone got a solution to this issue?

FYI: We are running Version 5.0.0 (Build 3095) on this instance. (windows)