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Thread: Error "vti_encoding:SR|utf8" on main page after logging in

  1. #1
    jcrockett's Avatar
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    Question Error "vti_encoding:SR|utf8" on main page after logging in

    Version 5.2.0c (Build 5505)
    Sugar Edition -Theme (Sugar)
    Category (Home)
    Operating System (Windows XP or Vista)
    PHP Version (5.2.9-2)
    Database (MySQL 5.0.51a )
    Web Server (IIS 6.0)

    Steps to reproduce

    1. I log in with a users username and password.
    2. I can immediately see everything I should accross the top and down the side, but I receive the following error message in the main body of the document
    " vti_encoding:SR|utf8-nl vti_timelastmodified:TR|15 Apr 2009 20:42:54 -0000 vti_extenderversion:SR|5.0.2.6790 vti_lineageid:SR|{7C53E92C-4725-44A1-9D17-65640B67633F} vti_cacheddtm:TX|15 Apr 2009 20:42:54 -0000 vti_filesize:IR|4746 vti_backlinkinfo:VX| "

    3. This does not happen with one of my initial users, but it does with at least some of the new ones I've created

    ERROR MESSAGE: " vti_encoding:SR|utf8-nl vti_timelastmodified:TR|15 Apr 2009 20:42:54 -0000 vti_extenderversion:SR|5.0.2.6790 vti_lineageid:SR|{7C53E92C-4725-44A1-9D17-65640B67633F} vti_cacheddtm:TX|15 Apr 2009 20:42:54 -0000 vti_filesize:IR|4746 vti_backlinkinfo:VX| "

  2. #2
    kuske's Avatar
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    Default Re: Error "vti_encoding:SR|utf8" on main page after logging in

    You have MS Frontpage Server Extensons on your windows system?
    Then perhaps this could help: http://support.microsoft.com/kb/296661/en-us
    Harald Kuske
    Pre-Sales Engineer Central Europe

    SUGARCRM Deutschland GmbH
    Erika-Mann-Str. 53, 80636 Munich, Germany
    Email: hkuske@sugarcrm.com
    Home: http://www.sugarcrm.com


  3. #3
    jcrockett's Avatar
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    Unhappy Re: Error "vti_encoding:SR|utf8" on main page after logging in

    Quote Originally Posted by kuske View Post
    You have MS Frontpage Server Extensons on your windows system?
    Then perhaps this could help: http://support.microsoft.com/kb/296661/en-us
    I totally uninstalled the MS Frontpage Server Extensions that were installed on my MS Server 2003 server. I did not re-install frontpage server extensions, and in the "Web Service Extensions" portion of the IIS management window, I have "prohibited" Frontpage Server Extensions 2002"

    However, the web that I was using never had been extended to use the MS Frontpage Server Extensions.
    It seems that the initial users that I had created work fine, but all the new users run into the same problem. Since some work and some do not, could it be related to a difference in the way the database sees the newer users? What else would change the dashlets based on who was logging in?!

    Thank you in advance for your help

  4. #4
    jcrockett's Avatar
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    Default Re: Error "vti_encoding:SR|utf8" on main page after logging in

    I have followed the quoted MS KB article http://support.microsoft.com/kb/296661/en-us the best I can. It does not fit my situation exactly since I'm not trying to install FrontPage Server extensions. However, I assumed that there could still be a corruption in the web content folder so I followed the directions and created a new web, mapped the website to the new content folder, restarted iis and moved the web content to the new folder.
    It didn't work. (lather, rinse, repeat) still not working. I have not extended this web with FP extensions. Do the dashlets require that FP extensions be installed and extended to the "web" where sugar is installed?
    Please advise

  5. #5
    kuske's Avatar
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    Default Re: Error "vti_encoding:SR|utf8" on main page after logging in

    SugarCRM need nothing from MS Frontpage.
    Therefore it works best with a simple apache installation.

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