Except sales, menu tabs cannot be accessed.

[hanjayac]

Hi,

I just did a fresh installation on Sugar 6.2.2 and I was having a layout broken issue like this guy posted http://www.sugarcrm.com/forums/f115/...-broken-56322/

I did what they said on the postings. (Using FileZille FTP)
- select these folders: /cache /custom /data /modules
Right click: set permission to 777. "Recurse into subdirectories" Check. "Apply to subdirectories only"

- same folders selected.
Right click: set permission to 664. "Recurse into subdirectories" Check. "Apply to files only"

- selec files config_override.php and config.php
Right click: set permission to 664. OK.

-Set this value inside Config.php
...
'default_permissions' =>
array (
'dir_mode' => 1533,
'file_mode' => 436,
'user' => '',
'group' => '',
),
...

Then the layout went back to normal however, now I cannot click "Marketing" "Support" "Activities" "Collaboration" "All" menu tabs.

Any idea?

Thanks.

hc.

[kingenuity]

I'm having the same issues... this is probably my 15th install of Sugar over the last week. I've been tasked with rolling out a CRM with our company and I almost went with Vtiger but changed to sugar at the last minute due to extra functionality. I've tried the 6.3 beta, 6.2.2 and 6.1... I'm pretty sure the answer resides in a permissions issue but I'm at my wits end. I'm normally the type of person that will find a resolution on my own... but this is getting ridiculous. To the best of my availability here is a list of errors/failures I've run into;

**to begin I'm running 6.2.2 CE and I do not intend to uninstall and reinstall anything else
**I'm on a shared hosting plan with Hostgator
**I've tried both the "QuickInstall" script in cpanel and a manual source install (downloaded from sugar forge)
**I'm working in the source install
**I've tried multiple combinations of the following "fixes" and found A LOT of conflicting settings in the forums so in the end and for the purpose of this post I've only followed Sugar recommended Settings"

Error # 1. everything started with the CSS template not displaying correctly so I followed the following instructions taken from here: » Themes (CSS) that don’t display correctly | Blog Archive | SugarCRM Knowledge Base

Solution

a. select all directories and files in filezilla change file permissions to 755 for all directories and subdirectories (ONLY directories) and process
b. select all directories and files in filezilla change file permissions to 644 for all files (only files) and process
c. select the "cache/" "custom/" "data/" and "modules/" directories in filezilla change file permissions to 775 for all directories and subdirectories (ONLY directories) and process
d. select "config.php" "sugarcrm.log" files and "cache/" "custom/" "data/" and "modules/" directories in filezilla change file permissions to 664 for all files (ONLY files) and process
e. reload crm url and the template (CSS) structure should be correct

CSS = fixed

Error # 2. Now I'm in my CRM and I try to customize my name, company info and logo... I can't get my company logo to show, no error just an image box with a question mark. I've met the pixel and size requirements and my file permissions are all set to the above Sugar recommended settings.

Error # 3. Wile searching for an answer to the above issue I notice that every time I click on "home" in the tab bar I get a blank main window with a pop up box that displays 'undefined'

a. I recognize the issue so I troubleshoot it back to yet another permissions issue and I find this article: » permissions | SugarCRM Knowledge Base (again settings recommended by Sugar)
b. I make the changes and log out/in nothing changed
c. as a test to see if it's permissions related I change the file permissions of my custom/themes/ folder to 777 log out/in and refresh BOOM everything works. I can see my company_logo.png and the icons on the menu bar

Error # 4. I download a module from sugarforge and upload then install... I'm greated with a laundry list of "warnings" with a php include error and a number of tables that the install script either couldn't find or are not accessible

i.e. Warning: include(custom/metadata/oqc_Offering_opportunitiesMetaData.php) [function.include]: failed to open stream: No such file or directory in .../sales/custom/application/Ext/TableDictionary/tabledictionary.ext.php on line 6

Warning: include(custom/metadata/oqc_Offering_opportunitiesMetaData.php) [function.include]: failed to open stream: No such file or directory in .../sales/custom/application/Ext/TableDictionary/tabledictionary.ext.php on line 6

Warning: include() [function.include]: Failed opening 'custom/metadata/oqc_Offering_opportunitiesMetaData.php' for inclusion (include_path='/home/.../sales:/include/..:.:/usr/lib/php:/usr/local/lib/php') in .../custom/application/Ext/TableDictionary/tabledictionary.ext.php on line 6

I've tried installing a few different modules and I always get the same error. So moving forward I uninstall all the modules and to be on the safe side I "repair" my relationships and log out/in and refresh.

Error # 5 I want to at least start adding employees, get my users & roles established and customize fields. Under Admin I start adding employees, once everyone is entered I start to log out/in (at this point out of paranoia/checking every time I change or edit something) and I notice that my tab menu mouse over actions are gone. The only tab menu I have access to is Sales and it's submenu nothing else is clickable (on the tab menu).

I'm very frustrated, I really want to use SugarCRM, I do not want to switch to anything else but I really need to make sure these bugs are out prior to customizing and then it crashes. I've been working on this all weekend, it's now 3am Sunday night/Monday morning PLEASE HELP ME. I've tried to be as detailed as possible if I left something out please ask. Thank you for your help and I hope to hear from someone. I know there are random threads with suggestions to some/each of my errors but there is also a lot on conflicting data within those threads. This was a new thread without a reply, it was recently posted and it's one of my issues.

[hanjayac]

Anyone....has any idea whats going on with this before I re-install it?

hc.

[kingenuity]

Here's my advice (since I think we're in the same boat) I found this after crawling thorough the forums:

Solution is very simpe
Reset "cache" directory and all subdirectories and files permissions to 775.

I gues during configuration some files or direcotories permissions were changed.

Like I said in my post above, I've uninstalled and reinstalled about 15 times and I refuse to do it again. The way I look at it is this bug is in the code and if you have your heart set on Sugar (like I do) you're going to have to deal with it, why not learn about the inner workings along the way. If you uninstall and reinstall you will eventually run into the same issue and be back here before you know it. As the above quote says "during the configuration some files or directories permissions were changed" this happens throughout working in Sugar and it's definitely not isolated (i.e. it will happen again). I did the above recommendation and it worked like a charm... however, I'm still having some functional issues with unrelated sections as stated above. What I noticed is when I make any changes in the back end that would write or edit my config or config_override file it's modifying directory permissions within the cache/ as stated above. That being said, I've made a nice little bug solution file and every time I find a fix I add it to the list with a short description of my problem, this way if it comes up again I can solve it right away.

I know it's not an end all be all solution but at least it will get you up and running until a permanent fix is found... on the positive side at least we're all in this together... sure beats being stranded with nowhere to turn for help!