Exporting Studio and Drop Down Editor Settings Only

[baudelaire]

Hello,

I am having a major issue:

It seems the first provider I was using had a corrupt install or its platform created bugs to SugarCRM 6.03

I looked for and tested another provider and did not find the same bugs with the same install version (fresh install).

I tried to do a backup of the SugarCRM version I made hopping that the bugs would not appear once installed at the new provider, but they they were exported as well.

On a fresh install the bugs did not appear. (on a fresh install on the first provider the bugs were also there)

Here is what I would like to do:

- Make a fresh install at the new provider
- Export my modifications (no programming was done, only normal configurations through the studio etc...)
- Import the settings on the fresh install at the new provider.

Is that feasible?
If so, what is the procedure? what are the files that I should move? I do not need to move the contacts etc... I just need to move the settings. I do not mind reimporting all the contacts and the relations.

if you wish to know the bug I am experiencing, here they are:

Bug One:

When:

- I go to the login page: www.....com
- I go to lost password
- I enter for loging and my email
- I get the following by email: Here is your account username and temporary password: Username : ***** Password : $contact_user_user_hash http://....com/index.php After you log in using the above password, you may be required to reset the password to one of your own choice. Instead of "$contact_user_user_hash " I should be getting a password.

Bug two:

I am importing accounts through a CSV files in the CRM and I get the following error when I try to review the accounts that were refused from being imported through that CSV the file. Therefore I cannot make correction to the files to get a better import:

403 Forbidden Access to this resource on the server is denied! Powered By LiteSpeed Web Server LiteSpeed Technologies is not responsible for administration and contents of this web site!

- I go to import accounts
- I import accounts through a CSV file
- I map the fields - I process my imports
- I get a mixed result (some imports are not imported)
- I click "download the error list" (or "the download the account that were not imported" link) and I get the following error:

403 Forbidden Access to this resource on the server is denied! Powered By LiteSpeed Web Server LiteSpeed Technologies is not responsible for administration and contents of this web site!

[andopes]

Bug 1: I read about that in an old thread, but I don´t remember the clue.

Bug 2: this is a file permission issue. You must ensure the user, under apache is running, own the sugarcrm folder and he must be able to read and right it.

run these bash commands:

chown -R <user>.<group> /path/to/sugar
chmod -R 755 /path/to/sugar

You can find the appropriate user and group at httpd.conf.

Cheers

[baudelaire]

Hello Andopes,

Strangely, no matter what I set for permission, it automatically goes back to permissions 660 which are not sufficient. When SugarCRM puts the result file to that folder, the permission is changed automatically to an insufficient permission... i guess that is a real bug and so far I do not find a solution to that.

I guess I need to do a clean install at another provider which does not produce the same bug (I found one) and import the changes I made to Studio and menus... Is it possible?

Thanks

Axel

[andopes]

I believe the issue is wrong user assignment.
Hopefully the user, under which apache is running, is not the one you configured by command chown.
Make sure that and try to ask the host provider.

Cheers

[baudelaire]

Hi Andope,

Here is the answer form the provider:

--------------------

Please note that we are running PHP as a CGI module in suExec mode. That means that the scripts are being executed with your main cPanel user.

That is why the permissions 755 are enough for you to modify your files as you wish.

--------------------

I guess I am approaching a dead end in my quest to fix these bugs?

Any other ideas?

[baudelaire]

So is it possible to just:

- Export my modifications (no programming was done, only normal configurations through the studio etc...)
- Import the settings on the fresh install at the new provider.

Is that feasible?

If so, what is the procedure? what are the files that I should move? I do not need to move the contacts etc... I just need to move the settings. I do not mind reimporting all the contacts and the relations.

Thanks

Baudelaire

[andopes]

Your insight makes sense.
You just need to download the zipped package containing Studio customization and install into new instance through Module Loader.
If you have access to database you can dump the database from old host and import it into new one.
Make sure the SugarCRM version is the same one at both providers if you are going to dump/import database.

Regards

[baudelaire]

Hi Andope,

Thanks for your answer.
I have a doubt. Which Zip file are you talking about?

Are you talking about the one generated by the backup feature or is there a specific Zip file with all the settings within the Sugar directory? If so can you please give me the name and its location?

Thanks so much for the help

Baudelaire