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Thread: Failed update - SugarCE-Upgrade-6.5.x-to-6.5.13.zip

  1. #1
    bunk3m Guest

    Default Failed update - SugarCE-Upgrade-6.5.x-to-6.5.13.zip



    Failed update with error:
    Specified directory '' for zip file 'upload://SugarCE-Upgrade-6.5.x-to-6.5.13.zip' extraction does not exist.

    Presently running SugarCRM CE 6.5.12; Apache/2.2.16; mysql 5.1.66;PHP 5.3.3-7; Zend Engine v2.3.0 with XCache v1.3.0

    Updated to 6.5.12 a few weeks back without incident. So what do I need to fix?

    Thanks.

  2. #2
    bunk3m Guest

    Default Re: Failed update - SugarCE-Upgrade-6.5.x-to-6.5.13.zip

    I've searched and read many threads with similar problems. But no one has posted a solution. Many threads are ignored.

    So if there is a solution, would someone please post a sticky with the answer so it's easy to find or put {SOLVED} into the header somewhere so we can fidn it?

    Thanks.

  3. #3
    bunk3m Guest

    Default Re: Failed update - SugarCE-Upgrade-6.5.x-to-6.5.13.zip

    Oh, one more thing. If this is a permission problem then the upgrade wizard has a bug because it runs and says all permissions are OK.

  4. #4
    kir
    kir is offline Sugar Community Member
    Join Date
    Nov 2011
    Posts
    702

    Default Re: Failed update - SugarCE-Upgrade-6.5.x-to-6.5.13.zip

    source of the porblem might be in permissions for temporary folder wich is creates during upgrade (unzipping).
    so make sure that root/cache folder's permissions are set to 2775 recursively
    in config.php default permissions should be 1533/438
    anyway when error message is appear you can see via ftp to error log file for the target path, then create folder manually and press F5 on the browser page with error. Upgrade process will be continued with the same name of just created temporary unzip folder.

  5. #5
    bunk3m Guest

    Default Re: Failed update - SugarCE-Upgrade-6.5.x-to-6.5.13.zip

    Thanks Kir. I'm still a bit confused.

    I have the default config.php and checked what I have there.

    I checked earlier today on the Sugarcrm documentation page ... here Setting File Permissions and Ownership in config.php - SugarCRM Support Site

    It has different permissions from what you suggest. ie. 1528 & 432. I will change during the update but put back to what the documentation says afterwards.

    I have checked all directories in root/cache are 755. Sorry I don't quite understand what "2775" means compared to "755". I chmod cache & all sub directories to 755. Could you explain this "2775" for me?

    Thanks again.

  6. #6
    bunk3m Guest

    Default Re: Failed update - SugarCE-Upgrade-6.5.x-to-6.5.13.zip

    Well that didn't work.

    Here is the error msg log.
    Code:
    Fri May 17 18:28:31 2013 [25136][1][WARN] Image icon_UpgradeWizard_32.png not found
    Fri May 17 18:28:31 2013 [25136][1][WARN] Image icon_UpgradeWizard_32.png not found
    Fri May 17 18:28:31 2013 [25136][1][WARN] Image dashboard.png not found
    Fri May 17 18:28:31 2013 [25136][1][WARN] Image icon_UpgradeWizard_32.png not found
    Fri May 17 18:28:31 2013 [25136][1][WARN] Image icon_UpgradeWizard_32.png not found
    Fri May 17 18:28:35 2013 [25331][1][WARN] Image icon_UpgradeWizard_32.png not found
    Fri May 17 18:28:35 2013 [25331][1][WARN] Image icon_UpgradeWizard_32.png not found
    Fri May 17 18:28:35 2013 [25331][1][WARN] Image dashboard.png not found
    Fri May 17 18:28:47 2013 [25331][1][WARN] Image icon_UpgradeWizard_32.png not found
    Fri May 17 18:28:47 2013 [25331][1][WARN] Image icon_UpgradeWizard_32.png not found
    Fri May 17 18:29:01 2013 [25423][1][DEPRECATED] SugarBean.php: preprocess_fields_on_save() is deprecated
    Fri May 17 18:29:01 2013 [25423][1][ERROR] Unable to load custom logic file: include/SugarSearchEngine/SugarSearchEngineQueueManager.php
    Fri May 17 18:29:01 2013 [25423][1][DEPRECATED] SugarBean.php: preprocess_fields_on_save() is deprecated
    Fri May 17 18:29:01 2013 [25423][1][ERROR] Unable to load custom logic file: include/SugarSearchEngine/SugarSearchEngineQueueManager.php
    Fri May 17 18:29:01 2013 [25423][1][DEPRECATED] Formatting correction: SchedulersJobs->date_entered had formatting automatically corrected. This will be removed in the future, please upgrade your external code
    Fri May 17 18:29:01 2013 [25423][1][DEPRECATED] Formatting correction: SchedulersJobs->date_modified had formatting automatically corrected. This will be removed in the future, please upgrade your external code
    Fri May 17 18:29:01 2013 [25423][1][DEPRECATED] Formatting correction: SchedulersJobs->execute_time had formatting automatically corrected. This will be removed in the future, please upgrade your external code
    Fri May 17 18:29:01 2013 [25423][1][DEPRECATED] SugarBean.php: preprocess_fields_on_save() is deprecated
    Fri May 17 18:29:01 2013 [25423][1][ERROR] Unable to load custom logic file: include/SugarSearchEngine/SugarSearchEngineQueueManager.php
    Fri May 17 18:29:08 2013 [25129][1][WARN] Image icon_UpgradeWizard_32.png not found
    Fri May 17 18:29:08 2013 [25129][1][WARN] Image icon_UpgradeWizard_32.png not found
    Fri May 17 18:29:08 2013 [25129][1][WARN] Image dashboard.png not found
    Fri May 17 18:29:08 2013 [25129][1][WARN] Image icon_UpgradeWizard_32.png not found
    Fri May 17 18:29:08 2013 [25129][1][WARN] Image icon_UpgradeWizard_32.png not found
    Fri May 17 18:29:11 2013 [25423][1][DEPRECATED] SugarBean.php: preprocess_fields_on_save() is deprecated
    Fri May 17 18:29:11 2013 [25423][1][ERROR] Unable to load custom logic file: include/SugarSearchEngine/SugarSearchEngineQueueManager.php
    Fri May 17 18:29:11 2013 [25423][1][DEPRECATED] Formatting correction: SchedulersJobs->date_entered had formatting automatically corrected. This will be removed in the future, please upgrade your external code
    Fri May 17 18:29:11 2013 [25423][1][DEPRECATED] Formatting correction: SchedulersJobs->date_modified had formatting automatically corrected. This will be removed in the future, please upgrade your external code
    Fri May 17 18:29:11 2013 [25423][1][DEPRECATED] Formatting correction: SchedulersJobs->execute_time had formatting automatically corrected. This will be removed in the future, please upgrade your external code
    Fri May 17 18:29:11 2013 [25423][1][DEPRECATED] SugarBean.php: preprocess_fields_on_save() is deprecated
    Fri May 17 18:29:11 2013 [25423][1][ERROR] Unable to load custom logic file: include/SugarSearchEngine/SugarSearchEngineQueueManager.php
    Fri May 17 18:29:11 2013 [25423][1][DEPRECATED] SugarBean.php: preprocess_fields_on_save() is deprecated
    Fri May 17 18:29:11 2013 [25423][1][ERROR] Unable to load custom logic file: include/SugarSearchEngine/SugarSearchEngineQueueManager.php
    Fri May 17 18:29:26 2013 [25127][1][WARN] Image icon_UpgradeWizard_32.png not found
    Fri May 17 18:29:26 2013 [25127][1][WARN] Image icon_UpgradeWizard_32.png not found
    Fri May 17 18:29:26 2013 [25127][1][WARN] Image dashboard.png not found
    Fri May 17 18:29:42 2013 [25130][1][WARN] Image icon_Home_32.png not found
    Fri May 17 18:29:42 2013 [25130][1][WARN] Image icon_Home_32.png not found
    Fri May 17 18:29:42 2013 [25130][1][WARN] Image dashboard.png not found
    Fri May 17 18:29:42 2013 [25130][1][DEPRECATED] Formatting correction: UserPreferences->date_entered had formatting automatically corrected. This will be removed in the future, please upgrade your external code
    Fri May 17 18:29:42 2013 [25130][1][DEPRECATED] Formatting correction: UserPreferences->date_modified had formatting automatically corrected. This will be removed in the future, please upgrade your external code
    Fri May 17 18:29:42 2013 [25130][1][DEPRECATED] SugarBean.php: preprocess_fields_on_save() is deprecated
    Fri May 17 18:29:42 2013 [25130][1][ERROR] Unable to load custom logic file: include/SugarSearchEngine/SugarSearchEngineQueueManager.php
    There is nothing about directory problem. I had log on warn, so I will set to debug and try again.

    Thanks again for helping me out.

  7. #7
    bunk3m Guest

    Default Re: Failed update - SugarCE-Upgrade-6.5.x-to-6.5.13.zip

    I turned on debug logging. I can't understand what is going on. Perhaps someone can look at the log and tell me where the error is?? I can't figure it out.

    Thanks in advance for your help.

    Log file attached.
    Attached Files Attached Files

  8. #8
    kir
    kir is offline Sugar Community Member
    Join Date
    Nov 2011
    Posts
    702

    Default Re: Failed update - SugarCE-Upgrade-6.5.x-to-6.5.13.zip

    i can't see errors in this log.
    but i see there that your cron is running. When you start upgrade - stop schedulers.
    also errors must be in apache error log.

    02775 is equal 1533, 02770 is equal 1528 folder permissions. google info about sticky bit and what does it mean.
    I'm not sure that i will be able to explain it well in english but 2 allow to handle with the group permissions of the owner.
    read about 'chmod' command in some manual online

    P.S. if you want just to upgrade and go forward - just install stack installer on windows PC, copy your root sugar folder there and copy database through dump and install via phpmyadmin.
    On windows you will not have to dance with permissions. You then will upgrade you system there and move all back on server.
    It all usually takes one hour depends on...

  9. #9
    Join Date
    May 2013
    Posts
    2

    Default Re: Failed update - SugarCE-Upgrade-6.5.x-to-6.5.13.zip

    I have exactly the same problem as the OP, have tried all the suggested fixes nothing so far will work

  10. #10
    Join Date
    May 2013
    Posts
    2

    Default Re: Failed update - SugarCE-Upgrade-6.5.x-to-6.5.13.zip

    I have exactly the same problem, have tried all of the above fixes to no avail

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