Fatal email error in sugarcrm.log

[Cannon]

I have had good luck with sending out email from Sugar, however one batch of emails are having trouble. They are all from the same domain name: westerninteriors.com . I do not know how to interpret the log file, but here is a portion showing the error. Any help would be appreciated and I can send the entire log file if needed:

[FATAL] SugarPHPMailer encountered an

error: SMTP Error: The following recipients failed: dcivello@westerninteriors.com
01/09/09 00:20:57 [4772][1][FATAL] Email delivery FAILURE:Array
(
[date_entered] => 2009-01-09 08:08:23
[date_modified] =>
[user_id] => 1
[id] => 683
[campaign_id] => 5d35ddaa-9574-b187-84e3-

4962d8677006
[marketing_id] => 683ccdfc-01e5-b853-554e-4962d9372d88
[list_id] => 46494660-e43c-510a-954f-495462b6fa68
[send_date_time] => 2000-01-01 08:00:00
[modified_user_id] =>
[in_queue] => 0
[in_queue_date] =>
[send_attempts] => 0
[deleted] => 0


[related_id] => 10414045-c8dd-535b-399c-4963e30ca5cb
[related_type] => Leads
)

01/09/09 00:20:57 [4772][1][FATAL] Email delivery error:Array
(
[date_entered] => 2009-01-09 08:08:23
[date_modified] =>
[user_id] => 1
[id] => 683
[campaign_id] => 5d35ddaa-9574-b187-84e3-

4962d8677006
[marketing_id] => 683ccdfc-01e5-b853-554e-4962d9372d88
[list_id] => 46494660-e43c-510a-954f-495462b6fa68
[send_date_time] => 2000-01-01 08:00:00
[modified_user_id] =>
[in_queue] => 0
[in_queue_date] =>
[send_attempts] => 0
[deleted] => 0


[related_id] => 10414045-c8dd-535b-399c-4963e30ca5cb
[related_type] => Leads
)
SMTP Error: The following recipients failed: dcivello@westerninteriors.com

01/09/09 00:24:32 [4772][1]

[Cannon]

Almost 100 people have viewed this message but not one single reply...are there any community members out there that will help?

[eggsurplus]

Most likely dcivello@westerninteriors.com is an invalid email address or it's bouncing back from their server because of the type of package you are trying to send.

[Cannon]

It is not a problem with the email address as I send individual emails to that person often.

[eggsurplus]

Then the server is rejecting it for some reason. Probably due to the headers which may make it look like spam when sending from Sugar.

[sgandhi]

Cannon,
Just to identify the problem, set the log level in config.php to debug and use Email UI to send an email to dcivello@westerninteriors.com address and whats the error in sugarcrm.log. use the same template as you used in campaign. This should help in fuguring out why SugarPHPMailer is not able to send an email.

Also, just to be more clear about the error, goto Email.php's email2send function. There is a line of code

$mail->Send(). This call is responsible for sending out an email. dump the value of $mail->ErrorInfo in sugarcrm.log and this will give you a clear error.

Let me know whats the error and we can debug this further.

-Samir

[eggsurplus]

It's not an error with being able to send it out though. If you check your logs going out of your network you should see it leave the network. That error message means it has been rejected from the receiving end. The email function looks to be working in Sugar for him because other email addresses are able to go out just fine.

[sgandhi]

$mail->Send() call captures the error for the receiving end also. So for some reason receiver is not able to accept an email, it will not allow $mail->Send() to send successfully and thats why there is a fatal error in SugarPHPMailer. Its a synchronized operation.

-Samir

[eggsurplus]

OK, I see what you're trying to do now. Just didn't want the blame to fall on you guys when the issue seems to be elsewhere.