Fatal error: Cannot redeclare class Tracker

[publisirius]

Hello!
I just installed SugarCRM and everything seems to work smoothly even after I installed another language pack.
Except for one detail:
When I am using the Portuguese language Pack (i am trying the second language pack now) and I try to delete the selected tasks, it returns me the following error (take a look at the attachments for detail):

Bad data passed in; Return to Home
Fatal error: Cannot redeclare class Tracker in C:\xampp\htdocs\crm\modules\Trackers\Tracker.php on line 45

When I use the en_us language pack, the problem do not happens.

I even tried uninstall e reinstall SugarCRM but the problem persists.

Do you guys have a clue about why is this happening?

Thank you very much!

Luciano

My enviroment:
SugarCRM v. 5.2

-------------------------------------

i have the same problem... any?

[synoy]

Hi

I was also facing the same problm in tracker...........

go to admin->tracker settings...............disable tracker...........this is not the onl;y thing....again
comment all the tracker classes or functions anywhere starting from scheduler.php in modules/schedulers....

I can assure u that u wont get that error (redeclere tracker class)....but u must get "bad data passed " error..........

i am also searching to resolve that bad data pased error.........

If u find plz let me know..........


Thanx

[JDS13]

I also get the "Cannot redeclare class Tracker" message.

How do you disable the Tracker?

System -> Tracker Settings is titled "Enable/Disable tracking", but in the "Tracker Settings:" panel "Enable" is text, not a selectable option.

Thank you.

[dsuvankar]

Hi,
May be the problem in include/language/<your_language_file>
Mapping of modules with the language not ok.
you have to make sure language are mapped correctly.
suppose I want to change Calls to My Calls then I have to map like
'Calls' => 'My Calls'

in case of you

'<module_ name>' => '<Portuguese_term>'

Hope this will help you.

[Semeyon]

I have found (create) solution.
Open “include/utils.php” and search:

 function clean_string($str, $filter = "STANDARD") {
    global  $sugar_config;
 
    $filters = Array(
    "STANDARD"        => "#[^A-Z0-9\-_\.\@]#i",
    "STANDARDSPACE"   => "#[^A-Z0-9\-_\.\@\ ]#i",
    "FILE"            => "#[^A-Z0-9\-_\.]#i",
    "NUMBER"          => "#[^0-9\-]#i",
    "SQL_COLUMN_LIST" => "#[^A-Z0-9,_\.]#i",
    "PATH_NO_URL"     => "#://#i",
    "SAFED_GET"          => "#[^A-Z0-9\@\=\&\?\.\/\-_~]#i", /* range of allowed characters in a GET string */
    "UNIFIED_SEARCH"    => "#[\\x00]#", /* cn: bug 3356 & 9236 - MBCS search strings */
    "AUTO_INCREMENT"    => "#[^0-9\-,\ ]#i",
    "ALPHANUM"        => "#[^A-Z0-9\-]#i",
    );
 
    if (preg_match($filters[$filter], $str)) {
        if (isset($GLOBALS['log']) && is_object($GLOBALS['log'])) {
            $GLOBALS['log']->fatal("SECURITY: bad data passed in; string: {$str}");
        }
        die("Bad data passed in; <a href=\"{$sugar_config['site_url']}\">Return to Home</a>");
    }
    else {
        return $str;
    }
} 
  

Then add to $filter this:

     "SAFED_PATH"      => "#[^A-Z0-9\:\\\@\=\&\?\.\/\-_~]#i", 
  

After that? finde( function clean_special_arguments should be right after function clean_string):

 function clean_special_arguments() {
 
    if(isset($_SERVER['PHP_SELF'])) {
        if (!empty($_SERVER['PHP_SELF'])) clean_string($_SERVER['PHP_SELF'], 'SAFED_PATH');
    }
    if (!empty($_REQUEST) && !empty($_REQUEST['login_theme'])) clean_string($_REQUEST['login_theme'], "STANDARD");
    if (!empty($_REQUEST) && !empty($_REQUEST['ck_login_theme_20'])) clean_string($_REQUEST['ck_login_theme_20'], "STANDARD");
    if (!empty($_SESSION) && !empty($_SESSION['authenticated_user_theme'])) clean_string($_SESSION['authenticated_user_theme'], "STANDARD");
    if (!empty($_REQUEST) && !empty($_REQUEST['module_name'])) clean_string($_REQUEST['module_name'], "STANDARD");
    if (!empty($_REQUEST) && !empty($_REQUEST['module'])) clean_string($_REQUEST['module'], "STANDARD");
    if (!empty($_POST) && !empty($_POST['parent_type'])) clean_string($_POST['parent_type'], "STANDARD");
    if (!empty($_REQUEST) && !empty($_REQUEST['mod_lang'])) clean_string($_REQUEST['mod_lang'], "STANDARD");
    if (!empty($_SESSION) && !empty($_SESSION['authenticated_user_language'])) clean_string($_SESSION['authenticated_user_language'], "STANDARD");
    if (!empty($_SESSION) && !empty($_SESSION['dyn_layout_file'])) clean_string($_SESSION['dyn_layout_file'], "PATH_NO_URL");
    if (!empty($_GET) && !empty($_GET['from'])) clean_string($_GET['from']);
    if (!empty($_GET) && !empty($_GET['gmto'])) clean_string($_GET['gmto'], "NUMBER");
    if (!empty($_GET) && !empty($_GET['case_number'])) clean_string($_GET['case_number'], "AUTO_INCREMENT");
    if (!empty($_GET) && !empty($_GET['bug_number'])) clean_string($_GET['bug_number'], "AUTO_INCREMENT");
    if (!empty($_GET) && !empty($_GET['quote_num'])) clean_string($_GET['quote_num'], "AUTO_INCREMENT");
    clean_superglobals('stamp', 'ALPHANUM'); // for vcr controls
    clean_superglobals('offset', 'ALPHANUM');
    clean_superglobals('return_action');
    clean_superglobals('return_module');
    return TRUE;
} 
  

Finde here this string:

 if (!empty($_SERVER['PHP_SELF'])) clean_string($_SERVER['PHP_SELF'], 'SAFED_GET'); 
  

And replace it with this:

 if (!empty($_SERVER['PHP_SELF'])) clean_string($_SERVER['PHP_SELF'], 'SAFED_PATH'); 
  

Tested on SugarCRm 5.2e CE on MS Windows + Apache 2.2.11 + MOD_PHP + PHP 5.2.9-2

Good luck!

[glyquiroz]

Hi,

I had the same message also, I realized that for some reason there was a semicolon (
in the ID field of the record that was retrieving the error, by removing this from the field ID value (in both table and table_cstm), everything returned
to normality