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Thread: Fatal Error when clicking on Tasks

  1. #1
    spotenza is offline Junior Member
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    Oct 2006
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    Default Fatal Error when clicking on Tasks

    Hello All,

    Wondering if anyone else has encountered this...

    Whenever I click on 'Tasks' in the shortcut list on the left-hand side, I get the following error:

    Fatal error: retrieve_parent_fields(): Failed opening required '' (include_path='.:/usr/share/php:/usr/share/pear') in /var/www/SugarCRM/data/SugarBean.php on line 2236

    For now, I've place this in SugarBean.php, which seems to fix the problem:

    Code:
    line 2235: if ($beanFiles[$class]) {  // new line
    line 2236:     require_once($beanFiles[$class]);
    line 2237:     $templates[$child_info['parent_type']] = new $class();
    line 2238: }  // new line
    Any ideas of why we're getting that error in the first place?

    Thanks!

  2. #2
    spotenza is offline Junior Member
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    Default Re: Fatal Error when clicking on Tasks

    FYI.... It looks like someone else is having the same problem in this thread:

    http://www.sugarcrm.com/forums/showthread.php?t=17075

    However, no solution has been posted to that one either....

  3. #3
    chrisr is offline Junior Member
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    Default Re: Fatal Error when clicking on Tasks

    Hi,

    I had the same Error today. One of our Users had created a broken Task (Call). After using enhanced search to filter every user and the calls i found the one, who released the broken entry. Because we have only a sandbox for our user to test the system, i deletet every call of this particular user. This "workaround" resolved the problem.

  4. #4
    andydreisch's Avatar
    andydreisch is offline Sugar Team Member
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    Default Re: Fatal Error when clicking on Tasks

    Hi chrisr, what do you mean by a "broken" call?

    Andy
    Andy Dreisch
    Vice President, Online Team


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  5. #5
    Leorusso is offline Junior Member
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    Default Re: Fatal Error when clicking on Tasks

    Quote Originally Posted by andydreisch
    Hi chrisr, what do you mean by a "broken" call?

    Andy

    I've got the problem. I'm using Sugar 4.5.1

    1. I have created a Lead
    2. I have created a Task associated with the lead
    3. I have changed the Lead in an opportunity, in a contact and so on.

    Sugar at this point has deleted the lead, but not the record in the task table. That record was pointing to a non existing lead, and therefore my error "Fatal error: retrieve_parent_fields(): Failed opening required '' (include_path='.:/usr/share/php:/usr/share/pear')".

    I have deleted from the table task the entries referred to that task and the problem was solved.

    Sugar should verify all the connection of a lead, before deleting a lead!!!

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