Fatal Error when clicking on Tasks

[spotenza]

Hello All,

Wondering if anyone else has encountered this...

Whenever I click on 'Tasks' in the shortcut list on the left-hand side, I get the following error:

Fatal error: retrieve_parent_fields(): Failed opening required '' (include_path='.:/usr/share/php:/usr/share/pear') in /var/www/SugarCRM/data/SugarBean.php on line 2236

For now, I've place this in SugarBean.php, which seems to fix the problem:

line 2235: if ($beanFiles[$class]) {  // new line
line 2236:     require_once($beanFiles[$class]);
line 2237:     $templates[$child_info['parent_type']] = new $class();
line 2238: }  // new line

Any ideas of why we're getting that error in the first place?

Thanks!

[spotenza]

FYI.... It looks like someone else is having the same problem in this thread:

http://www.sugarcrm.com/forums/showthread.php?t=17075

However, no solution has been posted to that one either....

[chrisr]

Hi,

I had the same Error today. One of our Users had created a broken Task (Call). After using enhanced search to filter every user and the calls i found the one, who released the broken entry. Because we have only a sandbox for our user to test the system, i deletet every call of this particular user. This "workaround" resolved the problem.

[andydreisch]

Hi chrisr, what do you mean by a "broken" call?

Andy

[Leorusso]

Hi chrisr, what do you mean by a "broken" call?

Andy

I've got the problem. I'm using Sugar 4.5.1

1. I have created a Lead
2. I have created a Task associated with the lead
3. I have changed the Lead in an opportunity, in a contact and so on.

Sugar at this point has deleted the lead, but not the record in the task table. That record was pointing to a non existing lead, and therefore my error "Fatal error: retrieve_parent_fields(): Failed opening required '' (include_path='.:/usr/share/php:/usr/share/pear')".

I have deleted from the table task the entries referred to that task and the problem was solved.

Sugar should verify all the connection of a lead, before deleting a lead!!!