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Thread: Fatal error while installing Class 'Tracker' not found ...

  1. 2009-11-13, 02:32 PM #1
    highmqn
    highmqn is offline Member
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    Default Fatal error while installing Class 'Tracker' not found ...

    Hi every one,

    I'm getting on my nerves while trying to install sugar crm community edition these last two days

    When accessing to the page http://localhost/sugarcrm/install.php i am having some warning and errors :

    Code:
    Warning: LoggerPropertyConfigurator::doConfigure() cannot load 'log4php.properties' configuration. in D:\wamp\www\sugar\log4php\LoggerLog.php on line 95

Warning: LOG4PHP main() Default Init failed. in D:\wamp\www\sugar\log4php\LoggerLog.php on line 95

Deprecated: Assigning the return value of new by reference is deprecated in D:\wamp\www\sugar\data\SugarBean.php on line 1095

Parse error: parse error in D:\wamp\www\sugar\include\utils\mvc_utils.php(48) : eval()'d code on line 1
    Though i'm not having any problem to follow each step of the setup. But when starting the installation i'm having these errors (ended by a fatal one) :

    Code:
    Creating Sugar configuration file (config.php)

Creating Sugar application tables, audit tables and relationship metadata

Deprecated: Assigning the return value of new by reference is deprecated in D:\wamp\www\sugar\include\Pear\HTML_Safe\Safe.php on line 606

Deprecated: Assigning the return value of new by reference is deprecated in D:\wamp\www\sugar\include\Pear\XML_HTMLSax3\HTMLSax3.php on line 161

Deprecated: Assigning the return value of new by reference is deprecated in D:\wamp\www\sugar\include\Pear\XML_HTMLSax3\HTMLSax3.php on line 163

Deprecated: Assigning the return value of new by reference is deprecated in D:\wamp\www\sugar\include\Pear\XML_HTMLSax3\HTMLSax3.php on line 164

Deprecated: Assigning the return value of new by reference is deprecated in D:\wamp\www\sugar\include\Pear\XML_HTMLSax3\HTMLSax3.php on line 165

Deprecated: Assigning the return value of new by reference is deprecated in D:\wamp\www\sugar\include\Pear\XML_HTMLSax3\HTMLSax3.php on line 167

Deprecated: Assigning the return value of new by reference is deprecated in D:\wamp\www\sugar\include\Pear\XML_HTMLSax3\HTMLSax3.php on line 168

Deprecated: Assigning the return value of new by reference is deprecated in D:\wamp\www\sugar\include\Pear\XML_HTMLSax3\HTMLSax3.php on line 169

Deprecated: Assigning the return value of new by reference is deprecated in D:\wamp\www\sugar\include\Pear\XML_HTMLSax3\HTMLSax3.php on line 244

Deprecated: Assigning the return value of new by reference is deprecated in D:\wamp\www\sugar\include\Pear\XML_HTMLSax3\HTMLSax3.php on line 251

Deprecated: Assigning the return value of new by reference is deprecated in D:\wamp\www\sugar\include\Pear\XML_HTMLSax3\HTMLSax3.php on line 260

Deprecated: Assigning the return value of new by reference is deprecated in D:\wamp\www\sugar\include\Pear\XML_HTMLSax3\HTMLSax3.php on line 267

Deprecated: Assigning the return value of new by reference is deprecated in D:\wamp\www\sugar\include\Pear\XML_HTMLSax3\HTMLSax3.php on line 274

Deprecated: Assigning the return value of new by reference is deprecated in D:\wamp\www\sugar\include\Pear\XML_HTMLSax3\HTMLSax3.php on line 281

Deprecated: Assigning the return value of new by reference is deprecated in D:\wamp\www\sugar\include\Pear\XML_HTMLSax3\HTMLSax3.php on line 289

Deprecated: Assigning the return value of new by reference is deprecated in D:\wamp\www\sugar\include\Pear\XML_HTMLSax3\HTMLSax3.php on line 486

Deprecated: Assigning the return value of new by reference is deprecated in D:\wamp\www\sugar\include\Pear\XML_HTMLSax3\HTMLSax3.php on line 488

Deprecated: Assigning the return value of new by reference is deprecated in D:\wamp\www\sugar\include\Pear\XML_HTMLSax3\HTMLSax3.php on line 490
..................
Fatal error: Class 'Tracker' not found in D:\wamp\www\sugar\install\performSetup.php on line 184
    I tryed several releases but still the same issue...
    Does someone already encountered such a problem ?

    Thanks in advance, and sorry for my bad english

    Guillaume
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  2. 2009-11-13, 07:01 PM #2
    Angel's Avatar
    Angel
    Angel is offline Sugar Community Member
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    Default Re: Fatal error while installing Class 'Tracker' not found ...

    This kind of looks like you might have an incompatible version of PHP installed.

    Check your PHP version and match it up to the supported platform matrix corresponding to the version of Sugar that you are trying to install:

    http://www.sugarcrm.com/crm/products...platforms.html
    Regards,

    Angel Magaņa
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

    ________
    | Projects: |_____________________________________
    |
    | CandyWrapper (.NET Wrapper for SugarCRM SOAP API). Source now available on GitHub!
    | GoldMine to SugarCRM Express Conversion. Latest: 1.0.1.7 (Nov. 3, 2009)
    | CRM SkyDialer (Skype Integration). Latest: 1.0.2 (Feb. 17, 2010)
    | Round Robin Leads Assignment
    | Phone Number Formatter
    | CaseTwit (Twitter Integration)
    ______________________________________________
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  3. 2009-11-16, 08:49 AM #3
    highmqn
    highmqn is offline Member
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    Default Re: Fatal error while installing Class 'Tracker' not found ...

    Thank you a lot. With the 5.1.2 every thing is ok. I thought the compatibility check was supposed to check the php version

    Guillaume
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  4. 2009-11-16, 04:03 PM #4
    Angel's Avatar
    Angel
    Angel is offline Sugar Community Member
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    Default Re: Fatal error while installing Class 'Tracker' not found ...

    It does, but it is impossible for any iteration of the installer to account any and all potential problems. This scenario happens to be one that isn't caught.
    Regards,

    Angel Magaņa
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

    ________
    | Projects: |_____________________________________
    |
    | CandyWrapper (.NET Wrapper for SugarCRM SOAP API). Source now available on GitHub!
    | GoldMine to SugarCRM Express Conversion. Latest: 1.0.1.7 (Nov. 3, 2009)
    | CRM SkyDialer (Skype Integration). Latest: 1.0.2 (Feb. 17, 2010)
    | Round Robin Leads Assignment
    | Phone Number Formatter
    | CaseTwit (Twitter Integration)
    ______________________________________________
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