Flush Module Data

[whitewidow]

Hi all,

I recently installed the Service Desk Module and found that it didn't really work with the version (6.0.2) of Sugar I have. However, for some reason it has had a knock-on effect when creating new fields for other mudules.

When I create a new field and try to save it I get the following:

Warning: include(custom/metadata/note_servicedeskMetaData.php) [function.include]: failed to open stream: No such file or directory in C:\xampp\htdocs\sugar\custom\application\Ext\Table Dictionary\tabledictionary.ext.php on line 11

Warning: include() [function.include]: Failed opening 'custom/metadata/note_servicedeskMetaData.php' for inclusion (include_path='C:\xampp\htdocs\sugar\include/..;.;C:\xampp\php\pear\') in C:\xampp\htdocs\sugar\custom\application\Ext\Table Dictionary\tabledictionary.ext.php on line 11
{"center":{"title":"Edit Fields","crumb":"<\/a> <\/a> | Studio<\/a> > RMA<\/a> > Fields<\/span>

","content":"
\n \n\n
--------------------------------------------------------------------------------
\n
<\/h2>\n \n \n \n \n \n sig_rma_username_c<\/a>\n <\/td>\n \n \n sig_model_type_c<\/a>\n <\/td>\n \n \n sig_device_name_c<\/a>\n <\/td>\n \n <\/tr>\n <\/table>\n
--------------------------------------------------------------------------------
\n
<\/h2>\n \n \n \n \n \n name<\/a>\n <\/td>\n \n \n date_entered<\/a>\n <\/td>\n \n \n date_modified<\/a>\n <\/td>\n \n <\/tr>
\n \n description<\/a>\n <\/td>\n \n \n deleted<\/a>\n <\/td>\n \n \n vssig_rma_number<\/a>\n <\/td>\n \n <\/tr>
\n \n type<\/a>\n <\/td>\n \n \n status<\/a>\n <\/td>\n \n \n priority<\/a>\n <\/td>\n \n <\/tr>
\n \n resolution<\/a>\n <\/td>\n \n \n work_log<\/a>\n <\/td>\n \n <\/td>\n <\/tr>\n <\/table

This appears as a floating window and is all over the place. I click the close cross in the top right and hit save a 2nd time and it shows another message:

An error has occured
Query Failed:INSERT into fields_meta_data set id='VSSIG_RMAsig_device_name_c', name='sig_device_name_c', vname='LBL_SIG_DEVICE_NAME', comments=null, help=null, custom_module='VSSIG_RMA', type='varchar', len=255, required='1', default_value=null, date_modified='2011-01-18 17:32:31', deleted='0', audited='1', massupdate='0', duplicate_merge='0', reportable='1', importable='true', ext1=null, ext2=null, ext3=null, ext4=null::MySQL error 1062: Duplicate entry 'VSSIG_RMAsig_device_name_c' for key 1

I am guessing this is something to do with having entered data when the module was installed and now something doesn't tie-up.

Any help would be appreciated

[andopes]

Or the module was not successfully installed or it is buggy.
Try to uninstall it.

Cheers

[whitewidow]

I have sorted this now.

Thanks Andre

[kingenuity]

How did you sort this out? I'm having the same issue and I'd like to know what you did to fix it.

[whitewidow]

Hello, sorry I am not 100% sure as it was so long ago and I guess you have probably fixed this by now anyway.

I think I just removed all trace of the SDesk module from dbase, folders and so-on. Then a repair/rebuild

LIke I say though, I can't be certain this is what I did. The short version of this though is that I never managed to get the Sdesk working.