Frustrated by meeting invitations not working

[pschalkx]

Hi All, need some help with meetings, I am terribly frustrated by now :-(

The meeting invites are simply not working for me. I'm using Sugar 5.2 Community edition.

When scheduling a meeting, I can select other users of the system to be invited and can even add other parties by typing in their email address directly.

However, no emails are being sent to invite atendees to the meetings.

When I send out emails individually from Sugar all goes well, the inbound emails from different sources also arrive OK into the individual InBoxes. It's just the meeting invites that refuse to go out.

I read the manuals, explored all the setup options, tried different email addresses etc, to no avail.

What am I missing? Sugar seems a good product, but without the ability to send out email invitations it's almost useless in our company.

Thanks in advance for your help.

Cheers,

Philip

[crmsiva]

Did you clicked Send Invites button in the Editview of Meetings ?

Also make sure you have checked "Notifications on? " checkbox in the Admin -> Email -> Email Settings

[pschalkx]

Hi thanks for offering to help, it isn't working yet :-(

The email notifications are marked in the admin/email section, and I do click on send invites.

I do notice however that when I send emails from the email client inside Sugar, that once I click on "Send" a small windows appears for a short time while emails are being sent. This window does not appear when I click "Send Invites" inside the meeting window.

Any other ideas, advise, things to test?

Thanks again!

Cheers,

Philip

[crmsiva]

Do you have any language packs installed in the CRM?

[pschalkx]

Hi crmsiva ,

Problem solved!

I got to the solution while thinking about your reply. The issue was that I was presuming that emails were sent using the parameters from the individual user settiing up the meeting. What really happens is that a system wide setting is used to send emails via a central setting defined in admin/email. So I defined an account to send emails and problem solved.

Thanks!

Philip