getDefaultPreference() called but not defined

[w00fy]

We are using Sugar CE Version 6.1.2 (Build 5555)

This error started when I added a second user to the system.

As background - a role wasn't applied to this user.

Admin > User Mangement > [user name] > Access

Showed that user having complete access to everything.

When that user logged in they couldn't add or delete dashlets. With the following error message in the php logs:

[19-Mar-2011 14:37:26] PHP Warning:  array_unshift() [<a href='function.array-unshift'>function.array-unshift</a>]: The first argument should be an array in /home/www/example.com/include/MySugar/MySugar.php on line 114
[19-Mar-2011 14:37:26] PHP Fatal error:  Call to undefined method UserPreference::isPreferenceSizeTooLarge() in /home/www/example.com/modules/Users/User.php on line 340
[19-Mar-2011 14:37:26] PHP Warning:  require_once() [<a href='function.require-once'>function.require-once</a>]: Filename cannot be empty in /home/www/example.com/include/MySugar/MySugar.php on line 154
[19-Mar-2011 14:37:26] PHP Fatal error:  require_once() [<a href='function.require'>function.require</a>]: Failed opening required '' (include_path='/home/www/example.com/include/..:.:/usr/share/php:/usr/share/pear') in /home/www/example.com/include/MySugar/MySugar.php on line 154

In attempt to solve the dashlet problem we reset the user preferences for both users in the system. (The first user being the admin user that is set up during SugarCRM install).

We reset the preferences by visiting.

Admin > User Mangement > [user name] > Reset User Preferences

Since resetting the user preferences when either user logs in they are redirected to this page:

http://example.com/index.php?module=Users&action=Wizard

With the following error message displayed in the browser.

Fatal error: Call to undefined method UserPreference::getDefaultPreference() in /home/www/example.com/modules/Users/views/view.wizard.php on line 221

I've spent some time researching the method UserPreference::getDefaultPreference and I've come to the conclusion that it is not defined anywhere in the Sugar code.

I hope I'm wrong, which is why I am posting here.

Here are the results of me grepping the code base:

me@Computer:~/example.com$ grep getDefaultPreference `find . -name "*" 2> /dev/null` 2> /dev/null
./modules/Users/views/view.wizard.php: $this->ss->assign('TIMEOPTIONS', get_select_options_with_id($sugar_config['time_formats'], $current_user->_userPreferenceFocus->getDefaultPreference('default_time_format')));
./modules/Users/views/view.wizard.php: $this->ss->assign('DATEOPTIONS', get_select_options_with_id($sugar_config['date_formats'], $current_user->_userPreferenceFocus->getDefaultPreference('default_date_format')));

I can login if I change the path to http://example.com/index.php after that login error screen.

When I change the path I get prompted to set my time zone, then I'm good to go. All data present, except dashlets, which I can't change.

So, can anyone help me get out of this sticky situation?

I like dashlets, and seamless logins.

[darrylweaver]

I am using Sugar 6.2.0 on a fresh install on Debian Squeeze 6.

We have an admin user set up on install.

I have then only logged in to customise the Accounts and Contacts modules in Studio.
I have modified currencies and installed the British language pack.

I have made all the field customisations needed for our install and I am ready to add users.

However, I have exactly the same error as described here.

Firstly, the dashlets didn't seem to work for adding and removing.
So, I then reset the user preferences and home page for the admin user.

From then on we had the issue with login that fails with the error:
getDefaultPreference() called but not defined

And also the inability to modify the dashlets on the Home page.

Interestingly I did manage to modify one of the dashlets and add one of the ones we want, but now I have tried many times and adding always fails now with the error:
require_once(): Failed opening required ''

I have also tried using the quick repair and the repair dashlets, with no improvement.

I do have restrictive permissions on the sugarcrm directories to stop the web server user being able to modify all the files, I have tried to make sure only write permissions are where they are needed, however, the error message does not indicate that permissions are a problem.

Also reading other posts I thought it maybe something to do with the detault role, which I am not sure about, but I decided to create a test user and a role for the permissions we want to use and allocate the test user to this role.

However, now, I can log in with the test user who has the same annoying login problem as above, then you change the URL and set the Timezone and can now get access, but there is only 1 SugarCRM website dashlet and I can still not add or remove any dashlets.

I have also clicked on the User permissions button and Homepage button to reset these for the testuser and it actually reset everything for the admin user, which might be related or it might be an independent bug.

I can set debug mode and post the output if it will be helpful.

[darrylweaver]

The annoying login problem asking to set the timezone is avoided if the user goes into their preferences and saves the advanced screen with the timezone set.

However, this does not fix the dashlets not being saved when modifications are made on the Home page.

You can add dashlets and it says it is loading, but the dashlet doesn't appear.

You can remove the 1 dashlet that is there, but if you refresh the page that change was not saved and it is back again.

[darrylweaver]

I traced the problem to the British Language Pack:
http://www.sugarforge.org/projects/uk-gb-eng-lang/

To be fair this does only say it is for version 5.0.0a, but it does install in version 6.2.0.

However, this then caused dashlets to stop working correctly.

So, British Language Pack is incompatible with 6.2.0

[sallport]

Have you successfully been able to uninstall the en_gb language pack. I've tried on a clone install and now Sugar won't start.

message:

Warning: require_once(modules/UserPreferences/UserPreference.php) [function.require-once]: failed to open stream: No such file or directory in /var/www/sites/default/sugarupg/include/utils/autoloader.php on line 73

If so, what steps did you take?

[sallport]

I fixed the problem after unistalling the en_gb language pack by extracting the stock surgarcrm installation zip file on top of the broken installation. Obviously some files had be altered during the installation of the language pack.