Getting inbound email to work

[blinkiz]

I have started to test sugarcrm. Seems good.
The feature to have a sales@example.com inbound email that everyone can check, is great! Problem is that I can't get the function to work. Probably am doing something wrong because am new to sugarcrm.

In the admin module and inbound email option, I have created a POP3 email checking. Crontab is also activated and seems to work.
I have associated the email account with a group folder. If I have read the manual right, this group folder should be visible in the email module. Problem is that I can't see any folders in the email module with my admin account. What can be wrong? How do I use this feature?

Using ubuntu 8.04 server, php 5.2.4, apache 2.2.8, sugarcrm 5.0.0b, mysql 5.0.51a.

[blinkiz]

So what? No answer? Is no one here having this problem? Problem getting inbound email to work?

[sgandhi]

blinkiz,
Go to the email UI and click on the settings tab. There is a Folders tab. See if you see the created folder in Available Group Folders:. if you and its not subscribed then select that folder to subcibe it and then it will show up.

Thanks
-Samir Gandhi

[joelbox]

Hi, the same or similar problem. I have defined the group (info@..) and I can see the folder as a user. However the mail does not seem to be collected from the mail server. The private accounts work fine, and check mail gets them all.
Is there a way to check (log) the the mailbox is actually being read by the system?

[sgandhi]

Chek sugarcrm.log file. Check for Scheduler fired job of type pollMonitoredInboxes. Aftre then Trying to connect to mailserver for. If its able to connect to mail server then you will see the message Connected to mailserver. Check if you get that,

Thanks
-Samir Gandhi

[kuske]

I just tested 5.0.0d, the InboundEmail seems to work on eglish folder structures.
Little porblems with umlauts in foldernames because if wrong decoding of IMAP7, but better than 5.0.0c and others before.

[hkphooey]

I'm also having problems with this.
- I set the email account up as an inbound email. Clicking on test settings reports a positive result. The account info is OK then.
- I set it to attach to a Group Email. I can see the Group email folder (Marketing) in the email module.
- I send a test email to the email address. I can see that there is an email in the account by using telnet to check the POP server. It reports one mail.
- I set up the scheduler. This is set to check email as often as possible. The cron job is set to go once every 5 minutes. The Inbound email job is firing off as planned. If I turn on the information level logging (by editing log4php.properties) then I see that the job completes without error and the job is marked as completed:

Tue Apr 29 01:15:35 2008,540 [30521] INFO SugarCRM - ----->Scheduler fired job of type pollMonitoredInboxes()
Tue Apr 29 01:15:35 2008,914 [30521] INFO SugarCRM - -----> SchedulersJob setting Job flag: completed AND setting Scheduler status to: Active
Tue Apr 29 01:15:35 2008,915 [30521] INFO SugarCRM - Query:SELECT schedulers.* FROM schedulers WHERE schedulers.id = '87530ea6-ebdd-d15d-6b94-4816d4b9421f' AND schedulers.deleted=0 LIMIT 0,1
Tue Apr 29 01:15:35 2008,922 [30521] INFO SugarCRM - Update schedulers: Update schedulers set deleted='0', date_modified='2008-04-29 08:15:35', created_by='1', name='Check Inbound Email Accounts', job='function:ollMonitoredInboxes', date_time_start='2005-01-01 06:00:00', date_time_end='2020-12-31 15:59:00', job_interval='*::*::*::*::*', time_from=null, time_to=null, last_run='2008-04-29 23:10:00', status='Active', catch_up='0' WHERE ID = '87530ea6-ebdd-d15d-6b94-4816d4b9421f'

But ... no email appears in the inbox.

I can't think of anything else to check here.

[KISSsoft]

Same here.

The polling for mail works; i can tell from the mailservers log, but SugarCRM just does not pick up mail.

It could be a great app, if only it did not contain so many bugs.

I'll start looking for a WORKING CRM system :-(

[sgandhi]

Hi All,
Form the log file it looks like that in the database there is not gropup mail box which is Active.

Try running this query against the database and see if you are getting any results.

SELECT id, name FROM inbound_email WHERE is_personal = 0 AND deleted=0 AND status='Active' AND mailbox_type != 'bounce'

Please let me know what results do you get.

Thanks
-Samir Gandhi

[pshutt]

Having exactly the same problem here. Databse query shows the mailbox is there.

Did you get this feature to work?