Gnarly sugarcrm.log file - Fatal Errors - Lots of them

[drizendohs]

I have been keeping an eye on my diagnostics and there is an issue that has 3000 entries in the log to itself. Does anyone know why I am getting this error and how I can fix it?

Tue Aug 15 19:19:13 2006,728 [1935] FATAL SugarCRM - Error fetching relationship from cache quotes_contacts_shipto
Tue Aug 15 19:19:24 2006,372 [1930] FATAL SugarCRM - Error fetching relationship from cache quotes_billto_accounts
Tue Aug 15 19:19:24 2006,373 [1930] FATAL SugarCRM - Error fetching relationship from cache quotes_shipto_accounts
Tue Aug 15 19:21:04 2006,078 [5244] FATAL SugarCRM - Error fetching relationship from cache quotes_billto_accounts
Tue Aug 15 19:21:04 2006,079 [5244] FATAL SugarCRM - Error fetching relationship from cache quotes_shipto_accounts
Tue Aug 15 19:21:18 2006,442 [1935] FATAL SugarCRM - Error fetching relationship from cache quotes_contacts_shipto

A few of the numbers change from time to time, like the numbers in the brackets and the numbers to the left of the bracketed numbers. I can't figure this out. ANYTHING you can offer would be awesome. Thanks!

Oh and here's the config info:
Installed with the rPath installer.
SugarOS 4.2.1b
Apache 2.0.55
MySQL 5.0.22
PHP 4.3.11

[drizendohs]

I have tried rebuilding the relationships in the Repair section as well as repair database. Does anyone know why this error would be happening? Is it a browser cache issue? Or is it a MySQL or PHP issue? I'm not sure where to start.

Wed Aug 16 15:02:15 2006,084 [1935] FATAL SugarCRM - Error fetching relationship from cache quotes_shipto_accounts

[Beefeater]

I have been keeping an eye on my diagnostics and there is an issue that has 3000 entries in the log to itself. Does anyone know why I am getting this error and how I can fix it?

Tue Aug 15 19:19:13 2006,728 [1935] FATAL SugarCRM - Error fetching relationship from cache quotes_contacts_shipto
Tue Aug 15 19:19:24 2006,372 [1930] FATAL SugarCRM - Error fetching relationship from cache quotes_billto_accounts
Tue Aug 15 19:19:24 2006,373 [1930] FATAL SugarCRM - Error fetching relationship from cache quotes_shipto_accounts
Tue Aug 15 19:21:04 2006,078 [5244] FATAL SugarCRM - Error fetching relationship from cache quotes_billto_accounts
Tue Aug 15 19:21:04 2006,079 [5244] FATAL SugarCRM - Error fetching relationship from cache quotes_shipto_accounts
Tue Aug 15 19:21:18 2006,442 [1935] FATAL SugarCRM - Error fetching relationship from cache quotes_contacts_shipto

A few of the numbers change from time to time, like the numbers in the brackets and the numbers to the left of the bracketed numbers. I can't figure this out. ANYTHING you can offer would be awesome. Thanks!

Oh and here's the config info:
Installed with the rPath installer.
SugarOS 4.2.1b
Apache 2.0.55
MySQL 5.0.22
PHP 4.3.11

I saw the same thing this morning. Did you figure out what it was?

[kbrill]

Could it be a permission problem? Could you check your cache/modules/Relationships/relationships.cache.php and see if it has anything in it?

[Beefeater]

Could it be a permission problem? Could you check your cache/modules/Relationships/relationships.cache.php and see if it has anything in it?

relationships.cache.php is not empty.
My modules-folder (under cache) and everything in it is owned my nobody with perm rwxr-xr-x.

[kbrill]

relationships.cache.php is not empty.
My modules-folder (under cache) and everything in it is owned my nobody with perm rwxr-xr-x.

OK, PRO or OS version? If you do a search in that file do you find 'quotes_contacts_shipto' or any of the others?

[Beefeater]

OK, PRO or OS version? If you do a search in that file do you find 'quotes_contacts_shipto' or any of the others?

OS 4.2.1
Neither of
Mon Feb 5 11:13:12 2007,146 [24438] FATAL SugarCRM - Error fetching relationship from cache quotes_billto_accounts
Mon Feb 5 11:13:12 2007,148 [24438] FATAL SugarCRM - Error fetching relationship from cache quotes_shipto_accounts
exists in that file.
But the file haven't been modified and I haven't had these errors before.

[kbrill]

Well. All of those quotes relationships are from the quotes module and thats a PRO thing. Did you load a quotes module in recently? I'm not sure this is anything to worry about otherwise. It may be that there was some PRO code exposed in 4.2.1 and noone noticed. I dont have a setup to test on here.

[Beefeater]

Well. All of those quotes relationships are from the quotes module and thats a PRO thing. Did you load a quotes module in recently? I'm not sure this is anything to worry about otherwise. It may be that there was some PRO code exposed in 4.2.1 and noone noticed. I dont have a setup to test on here.

Ok.
Nah haven't changed or uploaded anything. But it's strange that it starts now. I'm just editing a few accounts (add/delete phone, email, webpage, sic-code etc) like I've done a million times without this error-msg.

and something else

I can't say that I've worked that much with mysql before. Is there a guide how to backup your database?

[kbrill]

I can't say that I've worked that much with mysql before. Is there a guide how to backup your database?

Linux or Windows server?