Google Apps/Gmail IMAP : Timeout error

[Circlefusion]

I've scoured through the help forum. There are a lot of Gmail related threads. I didn't see any that address my particular scenario.

My IMAP configuration for my google apps account is giving a timeout error.



I am running SugarCRM 5.5.4 on a dedicated server
I know file permissions are good since I recently went through upgrading Sugar.

I opened the 993 port in iptables
I checked phpinfo() to make sure IMAP module is installed. I also confirmed it with this PHP code

if (!extension_loaded('imap'))
{
	echo "Not Installed";
	exit;
}

I tested the connection by using this PHP code

$fp = @fsockopen("imap.gmail.com", 993, $errno, $errstr, 5);
if($fp) echo "connect success";
else echo "connect failure: ".$errstr;

All of that passed.

I know my Google Apps account works. I logged into it directly and I also can get smtp.gmail.com to work in SugarCRM using the same Google Apps account.

I also made sure IMAP is turned ON in my Google Apps account

I've done all of the above after googling for hours.
I can't find anything else to try.

Does anyone else have a suggestion or idea about this problem?

[Angel]

Your PHP code uses imap.gmail.com for the mail server, bu your Sugar settings are set to use imap.googlemail.com. I believe both are supposed to be imap.gmail.com

[Circlefusion]

Thanks for your reply.

Yes, that is true. That is one detail I forgot to mention.
I had tried both imap.gmail.com and imap.googlemail.com from reading various suggestions on the topic.
AFAIK, those two are interchangeable.

In my case, both of them gives the same result.

[Angel]

Check out a test script I put up on this thread a while back: http://www.sugarcrm.com/forums/showthread.php?t=55018

Give it a test with your settings and see if you are able to connect via the script.

[Circlefusion]

Ah, very nice.

Ok, this provides some more clues.

With your default script setting...

$server = '{imap.gmail.com:993/ssl}INBOX';

I also tried

$server = '{imap.gmail.com:993/imap/ssl}INBOX';

both of those gave me this error

Could not connect: Certificate failure for imap.gmail.com: unable to get local issuer certificate: /C=US/O=Google Inc/CN=Google Internet Authority

But then I googled around a bit for answers and I changed the server line to:

$server = '{imap.gmail.com:993/imap/ssl/novalidate-cert}INBOX';

and that worked. The script displayed the number of messages in my inbox.

So, I'm going to keep looking into the problem with the certificate validation failure.
I assume it's some sort of missing PHP module? I just checked phpinfo() and I see openSSL module installed.

Thank you for your help!