Group E-Mail Folder Issue

[DanBrown]

Hi,

I'm using Sugar 5.1.0

Iv created an inbound email group via the 'Inbound Email' menu and also assigned a group folder to it.

As far as im aware the mail from the email group iv configured should either manually or automatically (somehow) be imported or downloaded from the mail server into this folder...

The only way iv been able to get any mail into this group folder is by creating another personal mail account (the same as the group one) via the E-Mail menu then clicking 'Settings' and drag and drop the mail into it but it defeats the object, but when i come to assign the personal mail account to the group folder there is not an option to because its personal...

If anyone can make sense of this please help!

Many Thanks

[sgandhi]

After you have created a group mailbox with a group folder, you need to run the cron job and thats how the system will retrieve all the emails from the group mail box and will put it in the group folder.

-Samir

[DanBrown]

Thanks for the reply, how exactly or what exactly is a cron job?

Im running sugar locally 'localhost' with the faststack installer on windows

Also this message in log file [FATAL] Error fetching relationship from cache schedulers_created_by

[DanBrown]

Can anyone help?

[dstj]

Hi,

Go to admin -> schedulers to see the command for your system.

On windows, you need to create a scheduled task running :

> schtasks /create /sc minute /mo 2 /tn "SugarCron" /tr "D:\utils\SugarCRM\sugarcron.bat" /ru SYSTEM

My .bat file looked like this:

cd /d C:\Inetpub\wwwroot\SugarSuite
php -f cron.php

On linux, you need to edit the crontab for the web user (for me, it's apache)

> crontab -u apache -e

add the following line

*/2 * * * * cd <pathToSugarcrm>; php -f cron.php > /dev/null 2>&1

As for the "schedulers_created_by", I get the same...

[DanBrown]

Thanks for the reply

My command is:
cd C:\Program Files\sugarcrm-5.0.0g\htdocs\sugarcrm\
php.exe -f cron.php

But php.exe isnt located in the "sugarcrm" folder... why is it telling me to point to it?

Nothing works, the command fires but nothing, the scheduler in sugar still says "Last Run:Never"

[domenico1983]

You could use a file phpinfo.php with this code:

<?php
phpinfo();
?>

and to insert it into the www folder of your webserver. So you can copy from there the correct paths of php.exe and php.ini.

Domenico

[DanBrown]

no it doesnt help, i think the scheduler is broken

[domenico1983]

I have configured scheduler both under Windows than under Ubuntu and it works correctly

[DanBrown]

What command did you use in your scheduler for windows?

im runnung it locally 'localhost' using the faststck installer

many thanks

by the way im trying to get it working for group e-mail folders