group folder problem

[marioheidrich]

i have created a new inbound email account under admin->inbound email. then i assigned a group folder to this account. Next i choose the right group folder under email->settings->folder.

i can see the group folder now in my email-folders, but i cannot synchronize emails. my question is why?

thx for help
mario

[sgandhi]

Synchronization is to bring the Mailbox account in sync with the mail server. When you create an Inbound account and attach it with group folder, we download messages from mail server directlyso there is no need to synchronize.

-Samir

[marioheidrich]

the problem is that inbound mail accounts attached with group folders do not download any mails. with other accounts not attached to group folder all works fine.

[marsclark]

Mario:
I am experiencing same issue. Did you ever get help on this issue? I have always received the advice to submit a case on an issue where Sugar doesn't work as advertised. So, if you and company are paying for support, suggest submitting a case.
If this Group Folder works as advertised, then it's a great feature for our company.
Best,
Marshall Clark
PS I am going to submit a case.

[meathie]

I also would like to add my name to the list of people that is having this trouble.

We have set up the group folder and all the settings appear to be correct however the emails are not being displayed in the folder in the email client.

Matt

[sugarcane]

Hello everyone,

Within the email module, try clicking on 'Settings', and on the 'Mail Accounts' tab, create a new mail account with the same settings as for your inbound box. When you have entered this data, click the Test Settings button to ensure that what you entered is correct. If the test is successful, save.. A new folder will appear which should bring down all your emails (you might need to click the Check Mail button or right click the folder and select 'Check mail')

[sirbanks]

I am having this problem also: No emails displayed in the group folder. I've tried setting up a scheduler to check email but nothing changes. Also, sugarcane, if I do as you recommended, am I not just simply setting up a local mail account under the user to check the email? I do not understand how this supports the group folder theory? Thanks in advance for any assistance provided.

[teldarren]

Same here. no emails show up in the group folders. all other emails are fine. i tested settings on my email account, and it was fine too.

when we login directly to google apps to check our email, we do get the group emails just fine. but don't appear in the group folder on sugar.

please note again, that all other email functions are fine and are set correctly.....when i say that, i mean emails is fine as it relates to this issue. we have other email issues that can be addressed out side this discussion.

so we are either doing something wrong, or its not working as it should.

Please advise.

Thanks,

Darren

I am running the following.....

Windows 2003 Small Business Server w/SP2
SugarCE/5.2.0a (Build 5447) (Fast Stack Installer 5.2.0 with 5.2.0a patch applied)
Apache/2.0.59 (Win32) mod_ssl/2.0.59 OpenSSL/0.9.8e
MySQL/5.0.45
PHP/5.2.5

[chorlick]

Hi All,

Im actually having the same problem, i think maybe its a permissions error, just a hunch. I have a bit more information hopefull someone from Sugar can chime in on this issue.

Basically i have created a group email account that downloads email over pop3 and dumps it into a group email folder called Sales. I have noticed that the scheduler launches and completes all of the scheduled tasks without any issue except for function:ollMonitoredInboxes. After the scheduler launches and fully exits i have no email downloaded into the group email folder, in the sugarcrm.schedulers table i see:

| 52cd310d-855a-bf9a-62c2-49c13da31f23 | 0 | 2009-03-18 18:27:13 | 2009-03-18 18:28:02 | 1 | 1 | Check Inbound Email Accounts | function:ollMonitoredInboxes | 2005-01-01 13:00:00 | 2021-01-01 05:59:00 | *::*::*::*::* | NULL | NULL | NULL | In Progress | 0 |


You can see that the status field for MonitoredInboxes is set to In Progress. The scheduler never successfully completes the poll and it leaves the field as In Progress so in the next cron job the scheduler doesnt run this job again. Below is the log of the activity related to that job:

Wed Mar 18 13:38:01 2009 [5111][1][DEBUG] ----->SchedulersJob firing pollMonitoredInboxes
Wed Mar 18 13:38:01 2009 [5111][1][INFO] ----->Scheduler fired job of type pollMonitoredInboxes()
Wed Mar 18 13:38:02 2009 [5111][1][DEBUG] Loading Preferences DB admin
Wed Mar 18 13:38:02 2009 [5111][1][INFO] Query:SELECT contents FROM user_preferences WHERE assigned_user_id='1' AND category = 'Emails' AND deleted = 0
Wed Mar 18 13:38:02 2009 [5111][1][INFO] Query Execution Time:0.000256061553955
Wed Mar 18 13:38:02 2009 [5111][1][INFO] Query:SELECT id, name FROM inbound_email WHERE is_personal = 0 AND deleted=0 AND status='Active' AND mailbox_type != 'bounce'
Wed Mar 18 13:38:02 2009 [5111][1][INFO] Query Execution Time:0.000247955322266
Wed Mar 18 13:38:02 2009 [5111][1][DEBUG] Just got Result from get all Inbounds of Inbound Emails
Wed Mar 18 13:38:02 2009 [5111][1][DEBUG] In while loop of Inbound Emails
Wed Mar 18 13:38:02 2009 [5111][1][DEBUG] Retrieve InboundEmail : SELECT inbound_email.* FROM inbound_email WHERE inbound_email.id = 'f2fac297-2bd2-a21f-5384-49c05d916ab9' AND inbo
und_email.deleted=0
Wed Mar 18 13:38:02 2009 [5111][1][DEBUG] Limit Query:SELECT inbound_email.* FROM inbound_email WHERE inbound_email.id = 'f2fac297-2bd2-a21f-5384-49c05d916ab9' AND inbound_email.de
leted=0 Start: 0 count: 1
Wed Mar 18 13:38:02 2009 [5111][1][INFO] Query:SELECT inbound_email.* FROM inbound_email WHERE inbound_email.id = 'f2fac297-2bd2-a21f-5384-49c05d916ab9' AND inbound_email.deleted=0
LIMIT 0,1
Wed Mar 18 13:38:02 2009 [5111][1][INFO] Query Execution Time:0.000317096710205
Wed Mar 18 13:38:02 2009 [5111][1][INFO] *** INBOUNDEMAIL: opening socket connection
Wed Mar 18 13:38:02 2009 [5111][1][INFO] *** INBOUNDEMAIL: got socket connection [ +OK <11837.1237401480@smtp4.cha0.vpntranet.com> ]
Wed Mar 18 13:38:02 2009 [5111][1][INFO] *** INBOUNDEMAIL: pop3_sendCommand() SEND [ USER sales@<blank>.com ]
Wed Mar 18 13:38:02 2009 [5111][1][INFO] *** INBOUNDEMAIL: pop3_sendCommand() RECEIVE [ +OK ]
Wed Mar 18 13:38:02 2009 [5111][1][INFO] *** INBOUNDEMAIL: pop3_sendCommand() SEND [ PASS <blank> ]
Wed Mar 18 13:38:02 2009 [5111][1][INFO] *** INBOUNDEMAIL: pop3_sendCommand() RECEIVE [ +OK ]
Wed Mar 18 13:38:02 2009 [5111][1][INFO] *** INBOUNDEMAIL: pop3_sendCommand() SEND [ UIDL ]
Wed Mar 18 13:38:02 2009 [5111][1][DEBUG] *** GOT '.'
Wed Mar 18 13:38:02 2009 [5111][1][INFO] *** INBOUNDEMAIL: cleaning up socket connection
Wed Mar 18 13:38:02 2009 [5111][1][INFO] Query:SELECT msgno, message_id FROM email_cache WHERE ie_id = 'f2fac297-2bd2-a21f-5384-49c05d916ab9'
Wed Mar 18 13:38:02 2009 [5111][1][INFO] Query Execution Time:0.000247955322266
Wed Mar 18 13:38:02 2009 [5111][1][DEBUG] ------------------------- IMAP libraries NOT available!!!! die()ing thread.----
Wed Mar 18 13:38:02 2009 [5111][1][DEBUG] ------------------------- IMAP libraries NOT available!!!! die()ing thread.----
Wed Mar 18 13:38:02 2009 [5111][1][DEBUG] Trying to connect to mailserver for [ Sales ]
Wed Mar 18 13:38:02 2009 [5111][1][FATAL] SCHEDULERS: could not get an IMAP connection resource for ID [ f2fac297-2bd2-a21f-5384-49c05d916ab9 ]. Skipping mailbox [ Sales ].

It looks like sugar is trying to use IMAP for the connection protocol but this is a POP3 box. Im assuming its jumping to IMAP at line 130 of 'modules/Schedulers/_AddJobsHere.php. Ive been shooting that this issue now for about two days and still cant seem to get a grip on the problem. Any input would be helpful.

--Edit--

Sorry but i forgot to include this in my original post, usually one only receives the connection resource error when the server is unable to connect to the mail server but i have used the test settings button in the Inbound Email menu and everything there checks out. Hope this helps.

-Chris

[chorlick]

GOT IT!

I hope this helps someone the solution for my install turned out to be that the imap module for php wasnt loaded(exactly as the debug messages said go figure). If you go to your console and type 'php -m' and you do not see the imap module listed this solution will work for you. It turns out that php cli and php apache module use different php.ini files and thus have different module loading parameters. Open your php.ini file for php cli and add 'extensions=imap.so'. This should take care of your issue.


Thanks All.