Groupmail (gmail) will give no INBOX

[scdzaak]

Dear forum members,

We are testing and trying to get active the groupmail possibility (via the main inbound mail option)
The start with using this (nice) option is hard, but we are nearly at the correct working of it !

In the second screendump (fig 2) you will see the actual settings of the groupmail.
(Names and passwords are flaged out)
In the first screendump (fig 1) you can see the result.

We are using Sugar Comm versio 6.3.0 (build 7004) +++ Also the 6.4.0 beta version
So you can see the folder INBOX is missing at 'Gmail SysCoData'

It seems that every 'outside the LAN' IMAP server wil give this problem !!
When you have an IMAP server IN your LAN their is no problem !!

Is their anybody who can help me .. to find out what is wrong ?

[johnsopaul]

We have the same problem though you are further along than us. We can't even get the email client (from 6.2) to recognise there is mail to move into the group folder from our google/apps account. we get a generic imap login error even though we can login using a normal account.

could you provide more details about how you have set your group account up (assuming you are using google apps).

the group mail icons disappeared in 6.2 and the whole thing is pretty funky with mouse overs working/not working depending on your browser. signatures no longer work in 6.3 (bug 48660). they have fixed the bug that strips CSV attachments from imported emails though (32373). i haven't checked to see if the other bug/feature that permanently deletes all emails other than the first when trying to bulk import mail using right click (didn't bother opening a bug given the "response" to 32373). the search feature doesn't work in any meaningful way (you have to use the full email address as the keyword for the from and to fields)

it always seems to be one step forward and 3 back with the email client.

[scdzaak]

Dear Paul,

Thanks for your reply.
I have found that you have test first with a local IMPA server in your LAN to get tested with IMAP mail.
After that you can make a personal mail account (in my screendump the mgata mailbox).
Then go to the 'admin' panels, and make a group mail account via the inbound mail setup.
After a succes test for the IMPA connection, you will see nothing in the mailbox.
The next step is .. go to the Cron jobs (in linux) and add the cron rule .. what you can see in the bottom of the schedule window in Sugar.

At this moment I have upgraded the Sugar 6.3.0 to 6.4.x beta .. but the problem of the INBOX will stay.
I'am running the SugarCRM on Ubuntu 10.4 with PHP 5.

The next step I want to integrate is the Zarafa Z-merge .. but first thing first.

Regards,
Eric

[scdzaak]

It seems that IMAP servers outside the LAN will give the 'INBOX error' !

When you have a IMPA server in your own LAN .. their is no problem ...

Is theire any engineer who can make a connection between IMAP - SSL and SugarCRM.

Regards,

[scdzaak]

NEW UPDATE !!

Found the solution for the IMAP server users !

BUT

If it is secure .. we have to test, maybe someone will know.
In and old thread I had read the information about 'encrypted' password check for IMAP servers.
I had made an old Novell IMAP server active and Sugar can make a good connection to it !

But for Gmail and Lotus Notes IMAP servers their is still a problem.

The 'solution is' :

Go to the next file: modules/InboundEmail/InboundEmail.php
Go inside the file to the line:
....
}
$GLOBALS['log']->debug('---------------end FINDOPTIMUMS LOOP ---------------');

if(!empty($retArray['good'])||1==1) {
$newTls = '';
......

Change the line ($retArray['good'] ... with the parameters '||1==1' without the quotes !

After restart of the apache server .. you can connect the IMAP server with port 143 (no SSL).

Regards,

Eric