Helllp!!! Sugar Crash

**kinshibuya** · 2008-10-09, 06:51 PM

HELP!!! My sugarCrashed!!! I uninstalled a custom module and got this errors::: on apache2/logs/error_log

[Thu Oct 09 14:33:16 2008] [error] [client 10.69.71.43] PHP Warning: require_once(modules/ACLActions/ACLAction.php) [<a href='function.require-once'>function.require-once</a>]: failed to open stream: No such file or directory in /opt/sugarcrm-5.1.0/htdocs/sugarcrm/data/SugarBean.php on line 53
[Thu Oct 09 14:33:16 2008] [error] [client 10.69.71.43] PHP Fatal error: require_once() [<a href='function.require'>function.require</a>]: Failed opening required 'modules/ACLActions/ACLAction.php' (include_path='/opt/sugarcrm-5.1.0/htdocs/sugarcrm/include/..:.:/opt/sugarcrm-5.1.0/php/lib/php') in /opt/sugarcrm-5.1.0/htdocs/sugarcrm/data/SugarBean.php on line 53
[Thu Oct 09 14:33:16 2008] [error] [client 10.69.71.43] PHP Notice: Undefined index: log in /opt/sugarcrm-5.1.0/htdocs/sugarcrm/include/database/MysqlManager.php on line 494
[Thu Oct 09 14:33:16 2008] [error] [client 10.69.71.43] PHP Fatal error: Call to a member function info() on a non-object in /opt/sugarcrm-5.1.0/htdocs/sugarcrm/include/database/MysqlManager.php on line 494

On sugarcrm.log:

<?xml version="1.0" encoding="ISO-8859-1"?><SOAP-ENV:Envelope SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/">
<SOAP-ENV:Body><SOAP-ENV:Fault><faultcode xsi:type="xsd:string">Server</faultcode><faultactor xsi:type="xsd:string"></faultactor><faultstring xsi:type="xsd:string">A valid SugarCRM.com User Name and Password are required</faultstring><detail xsi:type="xsd:string"></detail></SOAP-ENV:Fault></SOAP-ENV:Body></SOAP-ENV:Envelope>
Thu Oct 9 13:42:41 2008 [19990][ab7b4a18-87a0-2f07-0fb4-4868c775ad0f][FATAL] XML error parsing SOAP payload on line 2: Invalid document end
Thu Oct 9 13:42:41 2008 [19990][ab7b4a18-87a0-2f07-0fb4-4868c775ad0f][FATAL] HTTP/1.1 100 Continue

HTTP/1.1 500 Internal Server Error
Date: Thu, 09 Oct 2008 17:57:01 GMT
Server: Apache
X-Powered-By: PHP/5.1.6
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
Status: 500 Internal Server Error
X-SOAP-Server: NuSOAP/0.7.1 (13205)
Content-Length: 1181
Connection: close
Content-Type: text/xml; charset=ISO-8859-1

 
Warning: session_start() [<a href='function.session-start'>function.session-start</a>]: The session id contains illegal characters, valid characters are a-z, A-Z, 0-9 and '-,' in /var/www/depot.sugarcrm.com/depot/SugarDepot.php on line 70 
 
Warning: session_destroy() [<a href='function.session-destroy'>function.session-destroy</a>]: Session object destruction failed in /var/www/depot.sugarcrm.com/depot/SugarDepot.php on line 82 
<?xml version="1.0" encoding="ISO-8859-1"?><SOAP-ENV:Envelope SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/">
<SOAP-ENV:Body><SOAP-ENV:Fault><faultcode xsi:type="xsd:string">Server</faultcode><faultactor xsi:type="xsd:string"></faultactor><faultstring xsi:type="xsd:string">A valid SugarCRM.com User Name and Password are required</faultstring><detail xsi:type="xsd:string"></detail></SOAP-ENV:Fault></SOAP-ENV:Body></SOAP-ENV:Envelope>
Thu Oct 9 13:42:42 2008 [19990][ab7b4a18-87a0-2f07-0fb4-4868c775ad0f][FATAL] XML error parsing SOAP payload on line 2: Invalid document end
Thu Oct 9 13:42:42 2008 [19990][ab7b4a18-87a0-2f07-0fb4-4868c775ad0f][FATAL] HTTP/1.1 500 Internal Server Error
Date: Thu, 09 Oct 2008 17:57:03 GMT
Server: Apache
X-Powered-By: PHP/5.1.6
Set-Cookie: PHPSESSID=; path=/
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
Status: 500 Internal Server Error
X-SOAP-Server: NuSOAP/0.7.1 (13205)
Content-Length: 1142
Connection: close
Content-Type: text/xml; charset=ISO-8859-1

**kinshibuya** · 2008-10-09, 08:00 PM

I worked and worked and came down to this

[Thu Oct 09 15:36:19 2008] [error] [client 10.69.69.111] PHP Fatal error: Call to undefined method User::ACLAccess() in /opt/sugarcrm-5.1.0/htdocs/sugarcrm/include/MVC/Controller/SugarController.php on line 273

**ruchida** · 2008-10-10, 05:42 AM

It seems your custom module removed modules/ACLActions/ACLAction.php when you uninstalled it. Unzip the original SugarCRM zip and copy modules/ACLActions/ACLAction.php to your installation.