HELP - Account not loading

[leowolff]

Sugar 5.2CE here, I am starting to get desesperate here.. so please HELP..

This morning Sugar was really slow to load detail of accounts, like 1min to load, then I uinstalled iNetgoggleMpas and accounts no longer load.

Folow a picture of the studio if I click on detail in the account:

http://img359.imageshack.us/img359/2...tsproblems.jpg


Follow below the screen that comes up when I click on a account (account detail view), it comes blank:

http://img359.imageshack.us/img359/8...problems2d.jpg

[leowolff]

My account detail comes up blank as well.

All others modules (beside account and contacts) are working properlly.

When I click on the account or contact module the list view works normal. Edite view works fine too.

Just the detail view of accounts and contatc that is broke, what repair tool should I run? I alredy run quick repair but no luck.

[andopes]

Olá Leo

Consulte as últimas linhas do sugarcrm.log e error log do apache.
Provavelmente você encontrará algum erro referente a este problema.
Poste as linhas (contendo as mensagens de erro referentes ao problema) destes arquivos de log no seu próximo post.

Abraços

[leowolff]

Last logs:

05/04/09 13:56:22 [5480][1][FATAL] HTTP Error: no data present after HTTP headers
05/04/09 13:56:22 [5480][1][FATAL] HTTP/1.1 100 Continue

HTTP/1.0 500 Internal Server Error
Date: Mon, 04 May 2009 16:59:06 GMT
Server: Apache/2.2.3 (CentOS)
Set-Cookie: PHPSESSID=4optse1jr2k5baqi0d84pp3na4; path=/
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
Content-Length: 0
Connection: close
Content-Type: text/html; charset=UTF-8


05/04/09 13:56:27 [5480][1][FATAL] HTTP Error: no data present after HTTP headers
05/04/09 13:56:27 [5480][1][FATAL] HTTP/1.1 100 Continue

HTTP/1.0 500 Internal Server Error
Date: Mon, 04 May 2009 16:59:11 GMT
Server: Apache/2.2.3 (CentOS)
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
Content-Length: 0
Connection: close
Content-Type: text/html; charset=UTF-8


05/04/09 13:56:28 [5480][1][FATAL] HTTP Error: no data present after HTTP headers
05/04/09 13:56:28 [5480][1][FATAL] HTTP/1.0 500 Internal Server Error
Date: Mon, 04 May 2009 16:59:12 GMT
Server: Apache/2.2.3 (CentOS)
Set-Cookie: PHPSESSID=hr5557jk10rohlh5jb1rhl5pl2; path=/
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
Content-Length: 0
Connection: close
Content-Type: text/html; charset=UTF-8


05/04/09 13:57:15 [5480][1][FATAL] HTTP Error: no data present after HTTP headers
05/04/09 13:57:15 [5480][1][FATAL] HTTP/1.1 100 Continue

HTTP/1.0 500 Internal Server Error
Date: Mon, 04 May 2009 16:59:59 GMT
Server: Apache/2.2.3 (CentOS)
Set-Cookie: PHPSESSID=igs756e4291503m8qpujbv3ib7; path=/
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
Content-Length: 0
Connection: close
Content-Type: text/html; charset=UTF-8


05/04/09 13:57:18 [5480][1][FATAL] HTTP Error: no data present after HTTP headers
05/04/09 13:57:18 [5480][1][FATAL] HTTP/1.1 100 Continue

HTTP/1.0 500 Internal Server Error
Date: Mon, 04 May 2009 17:00:02 GMT
Server: Apache/2.2.3 (CentOS)
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
Content-Length: 0
Connection: close
Content-Type: text/html; charset=UTF-8


05/04/09 13:57:20 [5480][1][FATAL] HTTP Error: no data present after HTTP headers
05/04/09 13:57:20 [5480][1][FATAL] HTTP/1.0 500 Internal Server Error
Date: Mon, 04 May 2009 17:00:04 GMT
Server: Apache/2.2.3 (CentOS)
Set-Cookie: PHPSESSID=mjihhlf0jsd1nm57h2u6d5t820; path=/
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
Content-Length: 0
Connection: close
Content-Type: text/html; charset=UTF-8

[leowolff]

Apache log:


[Mon May 04 14:27:19 2009] [error] [client 128.0.0.105] PHP Parse error: syntax error, unexpected ',', expecting ')' in G:\\SugarCRM\\htdocs\\sugarcrm\\custom\\modules\\A ccounts\\metadata\\detailviewdefs.php on line 142, referer: http://128.0.0.1:8880/sugarcrm/index...3-49f88f5f8f97


[Mon May 04 14:31:34 2009] [error] [client 128.0.0.105] PHP Parse error: syntax error, unexpected ',', expecting ')' in G:\\SugarCRM\\htdocs\\sugarcrm\\custom\\modules\\A ccounts\\metadata\\detailviewdefs.php on line 142, referer: http://128.0.0.1:8880/sugarcrm/index...s&action=index


[Mon May 04 14:36:17 2009] [error] [client 128.0.0.105] PHP Parse error: syntax error, unexpected ',', expecting ')' in G:\\SugarCRM\\htdocs\\sugarcrm\\custom\\modules\\A ccounts\\metadata\\detailviewdefs.php on line 142, referer: http://128.0.0.1:8880/sugarcrm/index...ex&type=studio


[Mon May 04 14:39:11 2009] [error] [client 128.0.0.105] PHP Parse error: syntax error, unexpected ',', expecting ')' in G:\\SugarCRM\\htdocs\\sugarcrm\\custom\\modules\\A ccounts\\metadata\\detailviewdefs.php on line 142, referer: http://128.0.0.1:8880/sugarcrm/index...ex&type=studio

[leowolff]

SOLVED, fixed the error showed in the apache log.

[jameslyle00]

Olá Leo

Consulte as últimas linhas do sugarcrm.log e error log do apache.
Provavelmente você encontrará algum erro referente a este problema.
Poste as linhas (contendo as mensagens de erro referentes ao problema) destes arquivos de log no seu próximo post.

Abraços

I have a similar problem:
FROM Apache Error Log

[Thu Jun 04 13:40:47 2009] [error] [client 127.0.0.1] PHP Fatal error: Maximum execution time of 60 seconds exceeded in C:\\Program Files\\sugarcrm-5.2.0d\\htdocs\\sugarcrm\\include\\MVC\\SugarAppli cation.php on line 385, referer: http://127.0.0.1/sugarcrm/index.php?...s&action=index

Thank you

[andopes]

Hi James

Can you clarify the steps you had followed until you get this error?
It seems some process is taking so much time.

Cheers

[jameslyle00]

Try as I do I can not repeat this issue now. Thanks for your assistance.