Help cant use Sugar anymore

[mjcr777]

Hello y have serious problems with Sugar i was about to repar and restore, the I have this problem i have error in all sugar moduls and now cant even log-in. Now i can access any sugar option even log-in!!!

What can i do please i need some help

Sugar Community Edition 5.0
Linux Red Hat Gentoo Distribution
Mysql

http://illimani-outsourcing.com/failure.jpg

[mjcr777]

Please help anyone!!! The Database structure is fine because I can check the information, but i have problems with the software itself there's any way to restore the files without have any trouble???

[mjcr777]

Please someone can help???

[andopes]

Hi mjcr777

What kind of error are you facing?
Do you have customizations? custom fields?
Take a look at the sugarcrm.log at the root of sugar.

Cheers

[mjcr777]

This is the first part of the log file

Mon May 26 17:33:47 2008,475 [31805] FATAL SugarCRM - SECURITY: User authentication for admin failed
Mon May 26 17:33:47 2008,475 [31805] FATAL SugarCRM - FAILED LOGIN:attempts[1] - admin
Mon May 26 17:41:41 2008,019 [32522] FATAL SugarCRM - MySQL error 1048:
Mon May 26 17:45:27 2008,624 [609] FATAL SugarCRM - MySQL error 1048:
Mon May 26 18:09:52 2008,307 [2776] FATAL SugarCRM - SUGAREMAILADDRESS: address did not validate [ mburthey@preciturn-group.com ]
Mon May 26 18:16:02 2008,894 [3324] FATAL SugarCRM - SECURITY: User authentication for cbaldivia failed
Mon May 26 18:16:02 2008,895 [3324] FATAL SugarCRM - FAILED LOGIN:attempts[1] - cbaldivia
Mon May 26 21:53:44 2008,161 [23854] FATAL SugarCRM - TIMEZONE:NOT DEFINED-CEST
Mon May 26 21:53:44 2008,161 [23854] FATAL SugarCRM - TIMEZONE:NOT DEFINED-CEST
Mon May 26 21:53:44 2008,927 [23854] FATAL SugarCRM - TIMEZONE:NOT DEFINED-CEST
Mon May 26 21:53:44 2008,928 [23854] FATAL SugarCRM - TIMEZONE:NOT DEFINED-CEST
Mon May 26 21:53:45 2008,852 [23854] FATAL SugarCRM - Server: A valid SugarCRM.com User Name and Password are required
Mon May 26 21:53:45 2008,853 [23854] FATAL SugarCRM - HTTP/1.1 100 Continue^M
^M
HTTP/1.1 500 Internal Server Error^M
Date: Mon, 26 May 2008 19:53:15 GMT^M
Server: Apache^M
X-Powered-By: PHP/5.1.6^M
Set-Cookie: PHPSESSID=dbfbcfe72ac1a9f2ec3c1a8c92697888; path=/^M
Expires: Thu, 19 Nov 1981 08:52:00 GMT^M
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0^M
Pragma: no-cache^M
Status: 500 Internal Server Error^M
X-SOAP-Server: NuSOAP/0.7.1 (13205)^M
Content-Length: 681^M
Connection: close^M
Content-Type: text/xml; charset=ISO-8859-1^M
^M
<?xml version="1.0" encoding="ISO-8859-1"?><SOAP-ENV:Envelope SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/">
<SOAP-ENV:Body><SOAP-ENV:Fault><faultcode xsi:type="xsd:string">Server</faultcode><faultactor xsi:type="xsd:string"></faultactor><faultstring xsi:type="xsd:string">A valid SugarCRM.com User Name and Password are required</faultstring><detail xsi:type="xsd:string"></detail></SOAP-ENV:Fault></SOAP-ENV:Body></SOAP-ENV:Envelope>
Mon May 26 21:53:46 2008,775 [23854] FATAL SugarCRM - TIMEZONE:NOT DEFINED-CEST
Mon May 26 21:53:46 2008,775 [23854] FATAL SugarCRM - TIMEZONE:NOT DEFINED-CEST
Mon May 26 21:53:47 2008,702 [23854] FATAL SugarCRM - XML error parsing SOAP payload on line 2: Invalid document end
Mon May 26 21:53:47 2008,702 [23854] FATAL SugarCRM - HTTP/1.1 100 Continue^M
^M
HTTP/1.1 500 Internal Server Error^M
Date: Mon, 26 May 2008 19:53:17 GMT^M
Server: Apache^M
X-Powered-By: PHP/5.1.6^M
Expires: Thu, 19 Nov 1981 08:52:00 GMT^M
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0^M
Pragma: no-cache^M
Status: 500 Internal Server Error^M
X-SOAP-Server: NuSOAP/0.7.1 (13205)^M
Content-Length: 1181^M
Connection: close^M
Content-Type: text/xml; charset=ISO-8859-1^M
^M
<br />
<b>Warning</b>: session_start() [<a href='function.session-start'>function.session-start</a>]: The session id contains illegal characters, valid characters are a-z, A-Z, 0-9 and '-,' in <b>/var/www/depot.sugarcrm.com/depot/SugarDepot.php</b> on line <b>70</b><br />
<br />
<b>Warning</b>: session_destroy() [<a href='function.session-destroy'>function.session-destroy</a>]: Session object destruction failed in <b>/var/www/depot.sugarcrm.com/depot/SugarDepot.php</b> on line <b>82</b><br />
<?xml version="1.0" encoding="ISO-8859-1"?><SOAP-ENV:Envelope SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"

xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/">
<SOAP-ENV:Body><SOAP-ENV:Fault><faultcode xsi:type="xsd:string">Server</faultcode><faultactor xsi:type="xsd:string"></faultactor><faultstring xsi:type="xsd:string">A valid SugarCRM.com User Name and Password are required</faultstring><detail xsi:type="xsd:string"></detail></SOAP-ENV:Fault></SOAP-ENV:Body></SOAP-ENV:Envelope>
Mon May 26 21:53:48 2008,456 [23854] FATAL SugarCRM - XML error parsing SOAP payload on line 2: Invalid document end
Mon May 26 21:53:48 2008,456 [23854] FATAL SugarCRM - HTTP/1.1 500 Internal Server Error^M
Date: Mon, 26 May 2008 19:53:18 GMT^M
Server: Apache^M
X-Powered-By: PHP/5.1.6^M
Set-Cookie: PHPSESSID=; path=/^M
Expires: Thu, 19 Nov 1981 08:52:00 GMT^M
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0^M
Pragma: no-cache^M
Status: 500 Internal Server Error^M
X-SOAP-Server: NuSOAP/0.7.1 (13205)^M
Content-Length: 1142^M
Connection: close^M
Content-Type: text/xml; charset=ISO-8859-1^M

[andopes]

Hi mjcr777

The last lines could be more useful, once you are not able to work on system anymore.

Cheers

[mjcr777]

This is the Log File:
http://illimani-outsourcing.com/sugarcrm.log

Yes you are right the last lines show the critical error on system. Any idea?

Kind regards and thank you for your concern

Mauricio

[andopes]

Hi Mauricio

Edit the config.php and set the attribute "verify_client_ip" to false

Cheers

[mjcr777]

Hello thank you very much for the answer, i made that change you suggest me, but i still have the same problem.
"/home/bizforce/www/crm/config.php"

Login area:
http://biz-forces.org/crm/index.php

As you can see there's the same problem...

[andopes]

Hi Mauricio

Can you describe what changes did you perform into your system before it got buggy?
It seems some metadata is missed which cause an warning into function populateDefaultValues at the data/SugarBean.php

Cheers