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Thread: {HELP/ERROR>?] 'undefined' pop up box??

  1. #1
    takkischitt is offline Senior Member
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    Default {HELP/ERROR>?] 'undefined' pop up box??

    When I'm editing layouts and I try to change to a different page I get a popup box with appears which looks like...

    http://i41.tinypic.com/33m4l6s.png

    can anyone help...? I'm not sure why this is popping up + Im not sure what each button should say, so I have to just cancel it each time....

  2. #2
    salesagility's Avatar
    salesagility is offline Sugar Community Member
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    Default Re: {HELP/ERROR>?] 'undefined' pop up box??

    what version of sugar, db, o/s, webserver & php?

  3. #3
    takkischitt is offline Senior Member
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    Default Re: {HELP/ERROR>?] 'undefined' pop up box??

    Sugar Version: Version 5.5.2 (Build 1224)

    Operating System: Linux CentOS

    Database: MySQL

    PHP: phpMyAdmin 3.2.4

    its Hostgator hosting...

  4. #4
    SlidingHorn's Avatar
    SlidingHorn is offline Senior Member
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    Default Re: {HELP/ERROR>?] 'undefined' pop up box??

    Quote Originally Posted by takkischitt View Post
    PHP: phpMyAdmin 3.2.4
    phpMyAdmin is a tool used to edit mysql databases...you can find your PHP version by creating a file called phpinfo.php in your SugarCRM directory with the following:

    Code:
    <?php
    phpinfo ();
    ?>
    Then, navigate to the page, and it will show the version of php you are using at the very top.

  5. #5
    takkischitt is offline Senior Member
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    Default Re: {HELP/ERROR>?] 'undefined' pop up box??

    ok, thanks for that... here's the correct info...!

    PHP Version 5.2.13

  6. #6
    takkischitt is offline Senior Member
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    Default Re: {HELP/ERROR>?] 'undefined' pop up box??

    here's all the correct information now...

    Operating System: Linux CentOS
    Sugar version: Sugar Community Edition 5.5.2 (Build 1224)
    Webserver type and version: Apache 2.2.15
    PHP Version: 5.2.13
    MySQL client version: 5.1.30


    I'm thinking this is probably a permission problem, but I cant seem to find exact permissions to give to all the folders and files (only info I have is the information in the installation guide, but I have already had to change some other folder + file permissions to get other stuff to work)

  7. #7
    takkischitt is offline Senior Member
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    Unhappy Re: {HELP/ERROR>?] 'undefined' pop up box??

    can anyone help with this? I cant edit the fields and things as I don't know what this box is for or which button to press.

  8. #8
    webgroupWest is offline Member
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    Unhappy Re: {HELP/ERROR>?] 'undefined' pop up box??

    I've got this problem, too (and then some)

    I get "Undefined"s all over in SugarCRM. Many are dialogues & popups showing "undefined1undefined," and so-forth.

    Doing some Googling, this problem has been thoroughly documented for well over a year, and some of the published "hacks" don't help (chmod /cache & contents to 777, etc.).

    Is anyone working on this??

    My info:

    Sugar 5.5.2
    PHP 5.2.13
    MySQL 5.1.39

    OS: Same problem on CentOS, Redhat, and Ubuntu

  9. #9
    salesagility's Avatar
    salesagility is offline Sugar Community Member
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    Default Re: {HELP/ERROR>?] 'undefined' pop up box??

    look for the following lines in your config.php:

    'dir_mode' => 1517,
    'file_mode' => 420,

    What values are set?

  10. #10
    takkischitt is offline Senior Member
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    Default Re: {HELP/ERROR>?] 'undefined' pop up box??

    Quote Originally Posted by salesagility View Post
    look for the following lines in your config.php:

    'dir_mode' => 1517,
    'file_mode' => 420,

    What values are set?


    'dir_mode' => 1528,
    'file_mode' => 432,

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