{HELP/ERROR>?] 'undefined' pop up box??

[takkischitt]

When I'm editing layouts and I try to change to a different page I get a popup box with appears which looks like...

http://i41.tinypic.com/33m4l6s.png

can anyone help...? I'm not sure why this is popping up + Im not sure what each button should say, so I have to just cancel it each time....

[salesagility]

what version of sugar, db, o/s, webserver & php?

[takkischitt]

Sugar Version: Version 5.5.2 (Build 1224)

Operating System: Linux CentOS

Database: MySQL

PHP: phpMyAdmin 3.2.4

its Hostgator hosting...

[SlidingHorn]

PHP: phpMyAdmin 3.2.4

phpMyAdmin is a tool used to edit mysql databases...you can find your PHP version by creating a file called phpinfo.php in your SugarCRM directory with the following:

<?php
phpinfo ();
?>

Then, navigate to the page, and it will show the version of php you are using at the very top.

[takkischitt]

ok, thanks for that... here's the correct info...!

PHP Version 5.2.13

[takkischitt]

here's all the correct information now...

Operating System: Linux CentOS
Sugar version: Sugar Community Edition 5.5.2 (Build 1224)
Webserver type and version: Apache 2.2.15
PHP Version: 5.2.13
MySQL client version: 5.1.30


I'm thinking this is probably a permission problem, but I cant seem to find exact permissions to give to all the folders and files (only info I have is the information in the installation guide, but I have already had to change some other folder + file permissions to get other stuff to work)

[takkischitt]

can anyone help with this? I cant edit the fields and things as I don't know what this box is for or which button to press.

[webgroupWest]

I've got this problem, too (and then some)

I get "Undefined"s all over in SugarCRM. Many are dialogues & popups showing "undefined1undefined," and so-forth.

Doing some Googling, this problem has been thoroughly documented for well over a year, and some of the published "hacks" don't help (chmod /cache & contents to 777, etc.).

Is anyone working on this??

My info:

Sugar 5.5.2
PHP 5.2.13
MySQL 5.1.39

OS: Same problem on CentOS, Redhat, and Ubuntu

[salesagility]

look for the following lines in your config.php:

'dir_mode' => 1517,
'file_mode' => 420,

What values are set?

[takkischitt]

look for the following lines in your config.php:

'dir_mode' => 1517,
'file_mode' => 420,

What values are set?

'dir_mode' => 1528,
'file_mode' => 432,