Help!!!! Missing "Convert Target" and "Convert Lead" Button

[qps]

The "Convert Target" button and "Convert Lead" alongwith "Manage Subscriptions" button is missing in the respective Target and Lead Module.

Please advise if anyone else is facing this issue and what we can do to rectify this.

Thank you

CRM version: CE 5.2.0
MySQL database

[vishwasrao]

Hi qps,
Have u changed code.The button "Convert Lead" is managed in file /modules/Leads/metadata/detailview.php around line line no.45

[qps]

Hi Vishwasrao:

I havent changed any code in the files.
I did change the detail view layout through Studio.

QPS

[barbkev]

Any updates on this? I'm having the same problem. The code appears to be there, but I don't have a button anymore.

[andopes]

Check if the button definition exist into custom/modules/Leads/metadata/detailview.php.
Are all users facing this same issue or only a specific one?

Cheers

[nybanker]

I am experiencing the same problem. We added a few custom fields and the convert button is now missing.

Anyone has any feedback on how we can correct this. We have a sugar 4.5 install upgraded to 5.2. Everything was working perfectly befored I added a few custom fields to leads.
Ishwari

[letrium]

Hi!

Try to find code below marked black:

$viewdefs['Leads']['DetailView'] = array (
	'templateMeta' => array (
		'preForm' => '<form name="vcard" action="vCard.php"><input type="hidden" name="contact_id" value="{$fields.id.value}"><input type="hidden" name="module" value="Lead"></form>',
		'form' => array (
			'buttons' => array (
				'EDIT',
				'DUPLICATE',
				'DELETE',
				array (
					'customCode' => '<input title="{$MOD.LBL_CONVERTLEAD_TITLE}" accessKey="{$MOD.LBL_CONVERTLEAD_BUTTON_KEY}" type="button" class="button" onClick="document.location=\'index.php?module=Leads&action=ConvertLead&record={$fields.id.value}\'" name="convert" value="{$MOD.LBL_CONVERTLEAD}">'
				),

Just add it if not exist

Cheers,

[bedek]

First I am not a programmer but tinkered around to find a solution to fix this problem that worked for me.

1. In path ../custom/modules/Leads/metadata find file detailviewdefs.php (make a copy in case you need to revert )

2. Edit file to replace section below in Bold

'DetailView' =>
array (
'templateMeta' =>
array (
'form' =>
array (
'buttons' =>
array (
0 => 'EDIT',
1 => 'DUPLICATE',
2 => 'DELETE',
3 =>
array (
'customCode' => '<input title="{$MOD.LBL_CONVERTLEAD_TITLE}" accessKey="{$MOD.LBL_CONVERTLEAD_BUTTON_KEY}" type="button" class="button" onClick="document.location=\'index.php?module=Lead s&action=ConvertLead&record={$fields.id.value}\' " name="convert" value="{$MOD.LBL_CONVERTLEAD}">',
),
4 =>
array (
'customCode' => '<input title="{$APP.LBL_DUP_MERGE}" accessKey="M" class="button" onclick="this.form.return_module.value=\'Leads\'; this.form.return_action.value=\'DetailView\';this. form.return_id.value=\'{$fields.id.value}\'; this.form.action.value=\'Step1\'; this.form.module.value=\'MergeRecords\';" type="submit" name="Merge" value="{$APP.LBL_DUP_MERGE}">',
),
5 =>
array (
'customCode' => '<input title="{$APP.LBL_MANAGE_SUBSCRIPTIONS}" class="button" onclick="this.form.return_module.value=\'Leads\'; this.form.return_action.value=\'DetailView\';this. form.return_id.value=\'{$fields.id.value}\'; this.form.action.value=\'Subscriptions\'; this.form.module.value=\'Campaigns\';" type="submit" name="Manage Subscriptions" value="{$APP.LBL_MANAGE_SUBSCRIPTIONS}">',
),
),
'headerTpl' => 'modules/Leads/tpls/DetailViewHeader.tpl',
),
'maxColumns' => '2',
'widths' =>

3. Rename detailview.tpl to detailview.tpl.sav in path ../cache/modules/Leads ( so you can revert if needed )
Open up your SugarCRM Leads Detaikl View and the detailview.tpl will be automatically recreated.

4. Your Buttons for Convert Lead and Mange Subscriptions should now be there.

[jamesfw]

This code didn't work for me. I ended up getting a blank Details page.

First I am not a programmer but tinkered around to find a solution to fix this problem that worked for me.

1. In path ../custom/modules/Leads/metadata find file detailviewdefs.php (make a copy in case you need to revert )

2. Edit file to replace section below in Bold

'DetailView' =>
array (
'templateMeta' =>
array (
'form' =>
array (
'buttons' =>
array (
0 => 'EDIT',
1 => 'DUPLICATE',
2 => 'DELETE',
3 =>
array (
'customCode' => '<input title="{$MOD.LBL_CONVERTLEAD_TITLE}" accessKey="{$MOD.LBL_CONVERTLEAD_BUTTON_KEY}" type="button" class="button" onClick="document.location=\'index.php?module=Lead s&action=ConvertLead&record={$fields.id.value}\' " name="convert" value="{$MOD.LBL_CONVERTLEAD}">',
),
4 =>
array (
'customCode' => '<input title="{$APP.LBL_DUP_MERGE}" accessKey="M" class="button" onclick="this.form.return_module.value=\'Leads\'; this.form.return_action.value=\'DetailView\';this. form.return_id.value=\'{$fields.id.value}\'; this.form.action.value=\'Step1\'; this.form.module.value=\'MergeRecords\';" type="submit" name="Merge" value="{$APP.LBL_DUP_MERGE}">',
),
5 =>
array (
'customCode' => '<input title="{$APP.LBL_MANAGE_SUBSCRIPTIONS}" class="button" onclick="this.form.return_module.value=\'Leads\'; this.form.return_action.value=\'DetailView\';this. form.return_id.value=\'{$fields.id.value}\'; this.form.action.value=\'Subscriptions\'; this.form.module.value=\'Campaigns\';" type="submit" name="Manage Subscriptions" value="{$APP.LBL_MANAGE_SUBSCRIPTIONS}">',
),
),
'headerTpl' => 'modules/Leads/tpls/DetailViewHeader.tpl',
),
'maxColumns' => '2',
'widths' =>

3. Rename detailview.tpl to detailview.tpl.sav in path ../cache/modules/Leads ( so you can revert if needed )
Open up your SugarCRM Leads Detaikl View and the detailview.tpl will be automatically recreated.

4. Your Buttons for Convert Lead and Mange Subscriptions should now be there.

[jamesfw]

This code didn't work for me. I ended up getting a blank Details page.

I found the error. (extra line or code, i accidently rewrote.)
Now I see the detail page and the Convert Button, and Manage Subscriptions Button.

But when I click the Convert Button I get a page that says "Bad data passed in; Return to Home"

Where did I go wrong?