Hi,

I use the internal email client and can send and receive emails fine.

I also have a group email account (support@mycompany.com) which is routed to a group folder, to which I also subscribe.

We have it set up so emails coming into support, with a Case number are automatically assigned to the Case.

So far, all good!

But... if I go to a case, click "compose email" I get taken to the email client, with the email subject line filled out. However, I can only send it from my personal address. The "from" drop down does not allow me to select "Support". This is no good because obviously if the customer replies to the email (as they often do) it doesn't go to the support address, it goes to me personally. And personal accounts don't seem to get parsed and auto-attached to the Case.

If I change the support email address so it doesn't assign emails to the group folder, I can select the support address when I send an email.

What am I doing wrong? How can I set up a group folder so that I can respond to emails from that address?

Henry