HELP Sugar Feed not showing for users

[Doudounka]

Hello,

Still getting used to Sugar features.

We have Sugar Feed enabled on our system as you can see on the attached JPG.

But only Administrators of the system are able to view the Sugar Feed. Normal users always have a blank dashlet. So they are never informed when things happen or when new opportunities are won.

There must be a setting somewhere I am unaware of so normal users can view the feeds. Maybe in the acceses ? but can't find nothing.

Thank you

Have a nice day

[sts]

I have the same in a 6.2.0 PRO installation. The normal user even does not see his own opportunity in the feed/activity stream (but the admin does).

The settings should be ok: feed activated for all objects, the role settings give full access to opportunity, the opportunity is assigned to 'global' team.

Looks like a bug for me.

[Doudounka]

Hello,

Glad to see i am not alone.

We have our users assigned a general role. Which you can see on the attached picture. So they have admin rights to view, modify and delete most of everything.

So I really don't know if we are missing something here, or it's just a plain Sugar Bug.

We have Sugar Pro Version 6.1.2 (Build 5555)

I bypassed the problem for one of our bosses by putting him ADMIN of Sugar, but cannot do that for other employees.

So any ideas ?

thank you

[Doudounka]

Hello,

Seems we have another issue with our Sugar feed.

Still only admins can see the feed, users can't see nothing even their own feeds.

Now the feed for admins give the wrong date or time when things were done.

We are today Wednesday the 24th and for things created on the 22nd (I double checked to see if I was right) it says "YESTERDAY".

Anyone else ever had issues with dates ?

Thank you

[sts]

Did you check your timezone settings? If it is set to let's say californian time that could be the problem.

Not sure what effects the problem described in the following blog has: SugarCRM Developer Blog » Blog Archive » HOWTO: Remove the timezone errors in your sugarcrm.log file. You could check this too.

[Doudounka]

Hello,

There is no error in time zone, for on tasks it shows the correct colour for tasks with a due date of the 23rd. Our sugar puts the tasks with a due date of the 23rd or before in red, due date of the 24th in orange and due date of 25th and beyond in black.

So dating is correct in other modules. Only our feed module sees the wrong date.

[Doudounka]

UPDATE

Regarding the date/time of the feed.

Starting to see records made on the 23 appear as 2 days old now. They turn 2 day old at exactly the time or creation.

So basically if I understand correctly :

From time of creation

from 0-24 hours it says created XX minutes or hours ago. (that is fine till system should hit midnight)

from 24-48 it says yesterday (that is not fine)

from 48-72 it says 2 days ago (that is not fine)

and so forth.

So basically what I understand is that sugar sees today, yesterday, 2 days ago and so forth not as calendar days but pure hourly maths. This is wrong and very confusing.

[sts]

I think this is a matter of interpretation. I agree with you that "Yesterday" is not a good naming for this because it leads to misinterpretation. For me "1 day ago" would be a better label here (this could be easily changed in custom/modules/SugarFeed/language/en_us.lang.php for example: "'LBL_TIME_YESTERDAY'=>'1 day ago',".

The other labels are ok for me. The advantage of this hourly-based interpretation - for me - is that "2 days ago" always means 48-72 hours ago, independent of the time I look at the feed.

If you want to change the behaviour you'd have to change function 'getTimeLapse' in modules/SugarFeed/SugarFeed.php (I'm not sure if a upgradesafe change in custom/... will work). Here the original code, taken from 6.2.0:

     static function getTimeLapse($startDate)
    {
        $seconds = $GLOBALS['timedate']->getNow()->ts - $GLOBALS['timedate']->fromUser($startDate)->ts;
        $minutes =   $seconds/60;
        $seconds = $seconds % 60;
        $hours = floor( $minutes / 60);
        $minutes = $minutes % 60;
        $days = floor( $hours / 24);
        $hours = $hours % 24;
        $weeks = floor( $days / 7);
        $days = $days % 7;
        $result = '';
        if($weeks == 1){
            $result = translate('LBL_TIME_LAST_WEEK','SugarFeed').' ';
            return $result;
        }else if($weeks > 1){
            $result .= $weeks . ' '.translate('LBL_TIME_WEEKS','SugarFeed').' ';
            if($days > 0) {
                $result .= $days . ' '.translate('LBL_TIME_DAYS','SugarFeed').' ';
            }
        }else{
            if($days == 1){
                $result = translate('LBL_TIME_YESTERDAY','SugarFeed').' ';
                return $result;
            }else if($days > 1){
                $result .= $days . ' '. translate('LBL_TIME_DAYS','SugarFeed').' ';
            }else{
                if($hours == 1) {
                    $result .= $hours . ' '.translate('LBL_TIME_HOUR','SugarFeed').' ';
                } else {
                    $result .= $hours . ' '.translate('LBL_TIME_HOURS','SugarFeed').' ';
                }
                if($hours < 6){
                    if($minutes == 1) {
                        $result .= $minutes . ' ' . translate('LBL_TIME_MINUTE','SugarFeed'). ' ';
                    } else {
                        $result .= $minutes . ' ' . translate('LBL_TIME_MINUTES','SugarFeed'). ' ';
                    }
                }
                if($hours == 0 && $minutes == 0) {
                    if($seconds == 1 ) {
                        $result = $seconds . ' ' . translate('LBL_TIME_SECOND','SugarFeed');
                    } else {
                        $result = $seconds . ' ' . translate('LBL_TIME_SECONDS','SugarFeed');
                    }
                }
            }
        }
        return $result . ' ' . translate('LBL_TIME_AGO','SugarFeed');
    }