Here's another one campaign related...

[roblaus]

This is a customer of us. Email campaign is set up correctly everything is running fine. All of a sudden the sending stops and a couple of 100 emails are sitting in the queue with status "in progress" and one send attempt.

A call to the provider reveals the reason: They are just letting 300 mails through every 15 minutes. Basically no problem if this was known BEFORE. Now the emails are blocked and nothing moves anymore (this is a live campaign and fairly important).

Now I know what to do and fixed the problem but what's the solution if one doesn't have a "backdoor"?

[sugarcane]

go to admin-->Manage Email Queue. From the list view, select all. In the mass update panel, set 'In queue' to 'no' and then hit the Update button. Then try to resend.

[roblaus]

Yep, thanks, I overlooked this one. I did the very same on emailman...

I guess I will change the caption here because it should say "in progress" rather than "in queue"