History Subpanel Not Complete

[jkitsmiller]

LAMP, SugarCRM 4.5.1e

I seem to have a problem with the History subpanel and it doesn't show all the history of a contact.

If I click on View Summary everything is listed, calls, emails, etc. But not everything shows up without clicking View Summary.

Any help would be appreciated.

John

[jmaxwell]

Check permissions, sometimes that can hide stuff depending on the user / owner / team.

[jkitsmiller]

I am actually an admin.

[jkitsmiller]

Ok, a little more information on this.

We have added some additional Status types for Calls, namely Left Message and Attempted.

These are not showing up in History as it seems History will only show Planned and Completed. We have tried to figure out where in the code you can determine what is shown, but can't find it.

If anyone can help with how to define what Status types are shown in History I would really appreciate it.

John

[Deuce]

Look in /modules/History/layout_defs.php
Seems it's hardcoded in there which types to show.

[jkitsmiller]

Thanks, that is some progress.

I am no coder so I apologize if I am missing something basic.

I changed the line to

where' => "(calls.status='Held' OR calls.status='Left Message' OR calls.status='Completed' OR calls.status='Attempted')

and it still doesn't seem to pull those additional status types into the History.

[simple]

You have to change it in the file modules/Meetings/subpanels/ForHistory.php

[jkitsmiller]

You have to change it in the file modules/Meetings/subpanels/ForHistory.php

Perfect! The one I really wanted was in modules/Calls/subpanels, but you got me there by explaining where this was.

Thanks so much!