Hostname missing in notification email URLs

[PXITServ]

I recently installed the SugarCRM Appliance on our VMware ESX server. Everything seems to be running fine with the exception of one problem we're having. The appliance has Red Hat Linux, Sugar 4.5.0b, Apache, PHP, MySQL

When attempting to fill in a field that has a "select" button (such as the "Assign to:" field), I receive a pop-up error message that states the following:

ERROR CONNECTING to: http:///sugarcrm//json_server.php, ERROR:RequestOpenFailed [module 'urllib' version: 1.1.3]

Opening of HTTP request failed.

We have a similar problem that I believe is directly related when a notification email is sent to a user. The URL linking to the SugarCRM application does not work. It provides a link such as the ones below (where <hostaddress> is the actual host address of the machine):

You may review this Task at: <://<hostaddress>/index.php?module=Tasks&action=DetailView&record=5c c703ee-630b-6c37-b06a-45d1505da280>

Accept this meeting: <http:///sugarcrm//acceptDecline.php?module=Meetings&user_id=6df692bf-edfe-30f7-7cd7-45cc6a90547d&record=90c506c3-5c95-9247-6a58-45cc6cc4f39a&accept_status=accept>

It one type of email, it removes the "http" from the front of the URL, and also does not include the sugarcrm directory in the URL. In the second link, it seems to be missing our hostname (as in the first described problem) and adds an extra forward-slash after the sugarcrm subdirectory.

I'm guessing that I'm just missing an entry in some sort of configuration file somewhere. I would really appreciate any assistance with this as I am a first-time user of SugarCRM and Linux.

[PXITServ]

I should also note that though I am a first-time Linux user, I am able to access and edit files. So if the fix is as simple as editing a value in a file, I'd just need to know what file and values need to be changed.

[PXITServ]

I found the problem. This thread can be locked/closed.

For anybody else that might have this problem with the SugarCRM Appliance, here's how to resolve the problem:


1. Go to your sugarcrm directory (mine was located at /usr/share/sugarcrm)

2. Open the config.php file for editing.

3. Towards the bottom you should find a variable called "site_url". Mine was located on line 201. You can just as easily search for it in your file - the variables are in alphabetical order. By default, the variable is set to "http:///sugarcrm/". Change the value to suit your setup and leave the ending forward-slash off.

i.e.

'site_url' => 'http://192.168.0.125/sugarcrm',

[nathanbthomas]

Hnmmm...this should be set to http://localhost/sugarcrm/ by default, which should work. I don't know why it was reset to drop the localhost. Let me know if this crops up again.

Nathan