we are looking to build a "priority que" for our CS team.
we just transferred over from salesforce, and previously we used the "case" function in the formula builder to have the field auto populated.
The two relevant custom fields are "priority" with dropdown selections of (high, medium, low) and "Effort level" (less than one hour, less than one day, less than one week, more than one week)
hence if the Priority was "high" and "effort level" was "less than one hour" the priority que would assign a score of "1".
below is the formula we have used in SF... unfortunately sugar does not appear to have the "case function"
we have the same fields in sugarCRM and have tried using the "ifElse" formula but it does not seem to be working ....
CASE(Priority, "1 - High", CASE(Effort_Level__c, "A - Less Than 1 Hour", 1, "B - Less Than 1 Day", 3, "C - Less Than 1 Week", 4, "D - More Than 1 Week", 6, 0),"2 - Medium", CASE(Effort_Level__c, "A - Less Than 1 Hour", 2, "B - Less Than 1 Day", 7, "C - Less Than 1 Week", 8, "D - More Than 1 Week", 9, 0),"3 - Low",CASE(Effort_Level__c, "A - Less Than 1 Hour", 5, "B - Less Than 1 Day", 10, "C - Less Than 1 Week", 11, "D - More Than 1 Week", 12, 0),0)
Can anyone help me translate this formula into something workable in SugarCRM??


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