How to Backup

[Fay]

Hi,

I have tried to perform a back up of my database in my community edition & I have created a .xls file in a folder on my desktop called backup, when I go to perform the backup I get the message Backup directory exists, but is not writable.

Am I doing this correctly, if not can anyone help please?

Thanks

[salesagility]

Please explain:

1. How you are currently doing the backup
2. If you have access to any tools like phpmyadmin, mysqladmin or sql command line

[Fay]

Please explain:

1. How you are currently doing the backup
2. If you have access to any tools like phpmyadmin, mysqladmin or sql command line

I'm not doing any backups at the moment & don't have access to any of those tools....

[salesagility]

when I go to perform the backup I get the message Backup directory exists

So, how are you trying to do the backup?

[Fay]

So, how are you trying to do the backup?

So I don't ever lost all my contacts/leads/opps/accounts

[salesagility]

Not "why" ... "how" ... what are you doing to take the backup?

ps. If I didn't know better I'd say you were from the East coast of Scotland

[Fay]

Not "why" ... "how" ... what are you doing to take the backup?

ps. If I didn't know better I'd say you were from the East coast of Scotland

Going to adin>backups then directory:C:\Users\external\Desktop file name: an excel file called backup

Make sense? & whats wrong with the west side of scotland

[salesagility]

Nothing ... only "How" instead of "Why" is what I most commonly associate with Dundee.

So ... the Admin>Backup only backs up your SugarCRM application ... NOT the database.

1. What are you running SugarCRM on .. a local PC, departmental server, hosted server ...?
2. What operating system is it running on?

[salesagility]

Oh ... and you should be aware that the Backup in Admin (and it's a good idea to do these regularly), produces a .zip file and not a Excel file.

[Fay]

Nothing ... only "How" instead of "Why" is what I most commonly associate with Dundee.

So ... the Admin>Backup only backs up your SugarCRM application ... NOT the database.

1. What are you running SugarCRM on .. a local PC, departmental server, hosted server ...?
2. What operating system is it running on?

1. hosted server based on site
2. Vista business