I need to run regular sql queries for internal reporting that reproduce the same granular visibility into the life history of a Case (not the History of the case).
I'm interested in Cases primarily, but would like to understand how it is done in general.
An example use-case:
The status of dozen Cases change from New -> Assigned -> Closed -> Pending -> Closed, and I'd like to run a query that will output the datetime and user for each closure, among other things.
The only place I've seen such information presented is via the Cases 'View Change Log' UI.
Thanks in advance,
Kate


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