How to make Account Name not required in Cases Module?

[bullydog]

Is there a way in the Cases Module to make the Account name not required? For my cases they can either be associated to an Account or a Contact. I have added the Contact relationship but both Account and Contacts need to be optional. Is this possible?

I even notice when you create a case in the Contact module it requires an Account name. I need to change this requirement as well.

Thanks,

[sugarcane]

hello,

generally, if you create a case from the contact detail view, it will pull the contact's account.

To unrequire the Account Name field:

custom/Extension/modules/Cases/Ext/Vardefs/[filename].php:

$dictionary['Case']['fields']['account_name']['required'] = false;

[bullydog]

I think I am using Sugar a little different. I am using Accounts for Companies and Contacts for individuals. We provide tech support to both. I do have contacts assigned to accounts if they are associated with that account but I also have thousands of Contacts that are consumers and not associated with an account. I need to be able to assign a case to a Contact if they are a consumer or assign a case to an Account if it is a business.

It seems that Cases are only designed to be assigned to an account and that all contacts should also have an account. I guess I don't see the point of creating an account for just an individual when the Contact module stores everything I need. It just makes it so I have to link Contacts to all the other Modules so I can use them without using an Account.

Any other suggestions for this?

Thanks for the input in advance, just want to get this set up correctly the first time.

I am currently using Sugar 5.2 pro.

[bullydog]

Tried this and it is still requiring the Account field. Any other options?

hello,

generally, if you create a case from the contact detail view, it will pull the contact's account.

To unrequire the Account Name field:

custom/Extension/modules/Cases/Ext/Vardefs/[filename].php:

$dictionary['Case']['fields']['account_name']['required'] = false;

[sugarFLO]

Thank you! That worked for me!

you have to do Admin->Repair->Quick Repair and Rebuild afterwards.