How to revert custom logo back to original?

[jsherk]

I am using sugarCE v5.2 and tried uploading a custom logo, but all I get is an empty block that says "Company Logo" in the top left regardless of the theme I use.

Where/how do I reset it to the original sugarcrm logo?

Thanks

[jbeauchamp]

Locate company_logo.png and upload it from Admin > System Settings. It is in the image directory of every theme and its also in include/images.

- James

[jsherk]

I tried that as well, but it still just shows the empty box with the words 'company logo' in it.

Is there a database setting somewhere that that tells Sugar that there has been an image uploaded, and stores the location of an uploaded image? Maybe this needs to be deleted/reset?

Thanks

[kuske]

No there is no history or database function in Sugar. A logo is uploaded and replaces all installed logos.

[salesagility]

When you uploaded the new logo ... did it appear it the logo image in Admin?

Did you refresh your browser?

Is the logo .jpg, gif, png?

Is the logo 212 x 40px ?

[jsherk]

Yes it appeared in the logo image in Admin, but as soon as I hit save it disappeared and changed to the empty box with Company Logo in it.

It was .png and it was 212x40 and yes I refreshed browser, cleared the cache, closed the browser, opened the browser back up, cleared the cache again and refreshed several times, and then tried a different browser.

I use Firefox 3.5.3 on Win Xp Pro. I also tried IE7 and it does not display in that browser either, although instead of the empty box with 'Company Logo' in it, it is just completely blank.

Thanks

[salesagility]

Look in the /include/images directory .... is the image there ... are the permissions correctly set for the directory? They should be at 664 ... but you could try them at 777 just for test purposes

[jsherk]

I went thru and uploaded the new image to the following directories manually, and set each pic to permissions 777 and the problem is still there:

/include/image/
/themes/Sugar/images/
/custom/include/image/
/custom/themes/Sugar/images/

I then went back to Admin Settings and uploaded the original SugarCRM png , and the problem was still there.

I then went back and manually uploaded the original SugarCRM png file to the 4 directories above, as well as the /cache/xml/tmp_logo_bla_bla folder as well, and the problem is still there!

I then decided to try to access the pic directly from my web browser, so I typed:
http://www.mydomain.com/sugar/custom...mpany_logo.png

With this I get a 403 Forbidden error. I double checked that the pic permissions are 777 (they are) and I even set the custom/themes/Sugar/images/ folder to 777 as well but the 403 Forbidden still comes up.

So it has something to do with permissions, but I am not sure what else to try.

Thanks

[jsherk]

Just an additional note & question...

Does a fresh install display the logo from the /custom/themes/Sugar/images folder or just from the original /themes/Sugar/images folder? And then does uploading a pic in the admin settings switch it over to the /custom/themes/Sugar/images folder? Here is why I ask...

If I try to access the pics directly from my web browser in the NON custom folder, they work fine:
/themes/Sugar/images - OK
/include/images - OK

But if I try to access the pics directly from my web browser in the custom folder, I get the 403 Forbidden error:
/custom/themes/Sugar/images - 403 Forbidden
/custom/include/images - 403 Forbidden

So it appears that the custom folder permissions (maybe an htaccess file??) are somehow overriding the individual file permissions of the pics.

Any other thoughts or ideas?

[salesagility]

Try sudo chmod -R 777 path to sugarcrm/include from SSH

Then see if you can access the image from your browser