How to send emails with SugarCRM Community Edition ?

[Fedo]

Hello,

I just installed Suger Community Edition and I want to configure it to be able to send email with it.
My problem is : I don't get it

I have a postfix mail server on the same server as Sugar. The mail server is working good.

My settings are :
SMTP
username@mydomain.fr
smtp server : mydomain.fr (this is exactly the same as in my DNS MailExchanger configuration, is that ok ?)
smtp user : my_user
smtp pass : my_pass
smtp port : 25

If I want to send a test email ... Nothing is coming in my mailbox.

Thanks you in advance for helping me.

Fedo

[Fedo]

No body are sending emails with sugar

[ashdwi1]

Hello,

I just installed Suger Community Edition and I want to configure it to be able to send email with it.
My problem is : I don't get it

I have a postfix mail server on the same server as Sugar. The mail server is working good.

My settings are :
SMTP
username@mydomain.fr
smtp server : mydomain.fr (this is exactly the same as in my DNS MailExchanger configuration, is that ok ?)
smtp user : my_user
smtp pass : my_pass
smtp port : 25

If I want to send a test email ... Nothing is coming in my mailbox.

Thanks you in advance for helping me.

Fedo

Hello,
you can check sugarcrm.log file for errors after setting error level to debug in system settings.
alternatively you can try with full name of smtp user ie my_user@domain.com
or any other smtp port rather than 25 , if server supports
or checking ssl or tsl certificates at server.
thanks

[Fedo]

Thanks for reply !

I found this on the forum : http://www.sugarcrm.com/forums/showthread.php?t=57274
Now I can send an email to my local users but I can't send to the "outside".

I have this in my log file :
Fri Jun 3 14:20:12 2011 [11515][1][FATAL] SMTP -> ERROR: RCPT not accepted from server. Code: 554 Reply: 554 5.7.1 <my personal email adress>: Relay access denied

Fri Jun 3 14:20:12 2011 [11515][1][FATAL] SugarPHPMailer encountered an error: SMTP Error: The following recipients failed: my personal email adress

It seems like my SMTP server want to send FROM my personal email adress ... For sure that's impossible, my postfix configuration refuse it !
But I want to send TO my personal email adress so why my server think otherwise ?
That's strange ...

[item]

Hi,
maybe, if you use login et password ... this must be a other port than 25 !

smtp user : my_user
smtp pass : my_pass
smtp port : 25

Try to find your provider SMTP (25) and SMTPS port number.
Do not forget, provider in Belgium and France too, block port 25 other than his domain and you must use SSL port for bypass this ISP restriction

I use my ISP SMTP server "relay.skynet.be" without password and login on port 25...and i have no issue.

Regards

[Fedo]

I tried all configuration possible ... Nothing work
Allways the same error in log file.
Someone has an idea ?

[ashdwi1]

Hello,
can you specify your server , php version ?
also re paste your error message here.
also you need to check SSL module is enabled or not , in case mail server using ssl or tls.?
also can you tried configuring mails at outlook or other tool.?
also you crm instance has sufficient permissions ie 755 recurisively.?
please provide us all above details for further analysis.

thanks

[Fedo]

My Server is on Debian 6.0 with php 5, postfix and roundcubmail

log file : Tue Jun 7 10:52:05 2011 [20276][1][FATAL] SMTP -> ERROR: RCPT not accepted from server. Code: 554 Reply: 554 5.7.1 <my personal email address>: Relay access denied^M

Tue Jun 7 10:52:05 2011 [20276][1][FATAL] SugarPHPMailer encountered an error: SMTP Error: The following recipients failed: my personal email address

After this :
chown -R root sugarcrm
chmod -R 755 sugarcrm
I don't have any error message in my log file but I don't have any email in my personal email address.

[Fedo]

Up.
If someone can past his configuration on SugarCRM to send email please ?
So I will compare with my configuration and maybe I will see my mistakes.

[uttam.biswas]

require_once('modules/Emails/Email.php');


$mail = new SugarPHPMailer();

$mail->setMailer($mail);
$mail->AddAddress($to,$this->first_name." ".$this->last_name);
$mail->From = $from;
$mail->FromName = $this->first_name." ".$this->last_name;
$mail->Sender = $mail->From;

$mail->ContentType = "text/html";
$mail->Subject = $subject;
$mail->Body = $message;

$GLOBALS['log']->debug('Email sending ... ');

$mail->prepForOutbound();

if($mail->Send())
{
echo ' ... sent successful';
$GLOBALS['log']->debug(' ... sent successful');
}
else{
echo 'Error emailing:';
$GLOBALS['log']->debug("Error emailing:".$mail->ErrorInfo);
}