how to sync the Sent Items folder in Sugar with Sent folder in Outlook?

**inas miles** · 2010-02-21, 05:35 AM

Hello,
I want my Sent Items folder in CRM to by synced with Sent Items folder in Outlook.
how can I do this?
I need it so much,
Thanks,
Inas

**salesagility** · 2010-02-21, 07:37 AM

Are you using IMAP or POP?

**inas miles** · 2010-02-23, 05:40 AM

Hello,
thanks for your reply,
I used both to check but not successfule,
I can use both POP3 or Imap,
please advice,
Thanks,
Inas

**Trevor Poapst** · 2010-08-31, 10:43 PM

Inas, here is the way that we have satisfied this request for a few of our customers. You need to be running Riva or Riva Live for the solution to work:

1. Create a rule in Outlook that automatically copies sent items to your "Riva Create Email" folder.
2. Riva will then automatically and transparently archive your sent emails to your Sugar accounts and contacts.

This video demonstrates how the "Riva Create Email" works when you manually wish to archive emails to Sugar. By adding the rule in Outlook, you can automate this process for all Sent Items.

http://downloads.omni-ts.com/videos/...ail/email.html

Download a trial version of Riva here - http://www.rivacrmintegration.com/in...ion/downloads/.

Trevor

--
Trevor Poapst
Director, Global Marketing
Omni Technology Solutions Inc.
The Integration Company
trevor@omni-ts.com
www.rivacrmintegration.com