howto modify content in the auto notification email

[teldarren]

First off the actual email notification works fine. When we assign a case or lead or anything to another user the email gets sent to that user as it should.

I want to edit the email though. For example, when we assign a case to one of the techs, I want to add a line to the email template so they can see the account name in the email.

1. Please advise on what file would I need to edit and where I would find this file?

2. Once I find the file that needs to be edited, what parameter or code would I use to show the account that is tied to the case?

Thanks,

Darren

I am running the following.....

Windows 2003 Small Business Server w/SP2
SugarCE/5.2.0a (Build 5447) (Fast Stack Installer 5.2.0 with 5.2.0a patch applied)
Apache/2.0.59 (Win32) mod_ssl/2.0.59 OpenSSL/0.9.8e
MySQL/5.0.45
PHP/5.2.5

[crmsiva]

Hi

Make your template changes here "include/language/en_us.notify_template.html"

[teldarren]

Thank you.....

However, I added the following line for the "case" email...

Account: {ACCOUNT_NAME}

All that appeared in the email was "Account:" no account name that the case was tied to.

it seems that there is some code in "en_us.lang.php" that I need to edit as well?????

for example I have created many new custom fields and I want some of them to appear in the emails too. but in looking in that "en_us.lang.php", file it still has all the default arrays for the original dropdown lists, and I have edited most of them using studio. but those changes are not reflected here in this file.

Is that a bug? is there a way to show the account name that the case is associated with in the email? how would i show other additional info in the email, that I have created in studio???
How should I proceed? Has anyone else run into this?

Thanks,

Darren

I am running the following.....

Windows 2003 Small Business Server w/SP2
SugarCE/5.2.0a (Build 5447) (Fast Stack Installer 5.2.0 with 5.2.0a patch applied)
Apache/2.0.59 (Win32) mod_ssl/2.0.59 OpenSSL/0.9.8e
MySQL/5.0.45
PHP/5.2.5

[teldarren]

Need more help please. This is still not resolved.

[teldarren]

Hate to bump this again, but I can not let this one go.

There must be a way to edit the email templates. Please, advise.......someone, anyone.

Thanks,

Darren

[crmsiva]

Check the function set_notification_body() in "modules/Cases/Case.php".

I hope it helps.