HTML email editor not appearing in Firefox 2.0.0.3

[d_a_n]

SugarCRM 4.5.1.d
Firefox 2.0.0.3

I have a couple of PCs that are having a problem where the HTML editor does not appear on the 'Compose Email' page - there is just a blank space where the editor would normally be.

This doesn't happen on all Firefox 2.0.0.3 - I have another PC on this level where it works - but I can't see any problems with the settings and have checked Java/Popups are enabled, or the site is in the exceptions.

The page displays correctly in IE6.

I've tried starting Firefox in safe mode and get the same results.

I'd be grateful for any ideas.

Thank you
Dan

[Angel]

The only way I was able to duplicate this problem was by disabling Javascript. Double check that Javascript is enabled and see if that helps.

[danmaxim]

Are you accessing Sugar over SSL? I ran into the same issue and tracked it to the site_url entry in config.php. The site_url was pointing to the non-SSL address (http instead of https). If you are using SSL verify that the site_url points to the correct url for your Sugar site.
The site url comes into play when it is used to generate the url to a JavaScript file that the FCKEditor uses. If you view the HTML source when you are composing an email and search for CustomConfigurationsPath you will see the path to the JavaScript file.

Hopefully this helps.

Dan

[d_a_n]

Thank you both for your replies. As you suggested, nothing to do with the Firefox version.

Although I'm not using SSL, it was the path to the editor that was incorrect.

I had to change both the 'host_name' and 'site_url' in config.php before it would work.

Thanks again

Dan.

(P.S. I realise now why it worked on one PC but not another - only the local PC with the webserver worked, since it was set to 127.0.0.1. Still not sure how it worked correctly in IE on the other PCs - that's what made me think it was Firefox)

[hkphooey]

I was confused by this as well ... don't see how IE worked whereas Firefox didn't.

Anyway, for me, setting the site URL to something else was not an option, because I have it set differently to the real root of my site for a very specific reason.

My fix was to go Edit /include/FCKeditor_Sugar/FCKeditor_Sugar.php and change this

$host = $sugar_config['site_url'];

to this

 $host = $sugar_config['site_url'].”/sugarcrm”;

i.e to the correct path of my installation. All good now.