I can upload attachments, but cannot view them...

[restorick]

Hello,

Running:

• Sugar 5.2.0f CE
• MySQL 5.0.77
• PHP 5.2.9

I am able to attach files to leads, contacts, accounts, etc., and when the files are attached, I see the correct file name along with extension (.DOC, .PDF, etc.).

However, when I click on the attachment to view it, I'm presented with a bunch of garbage. None of the attachments are able to be viewed.

For example, when I save a Word document as an attachment, it shows just fine in the Sugar interface. But when I go to download, I get the following:

• The option to download (save) or view using Microsoft Word (I select Word)
• When Word opens, I'm told to select a decoding method (Windows (default), MS-DOS or Other Encoding)
• I select Windows (default), and the file opens and looks like this:
  
  ÐÏࡱá> þÿ [1]àâþÿÿÿÞßÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿì¥Á€ ø¿2

The same thing garbage appears for JPG and PDF files.

Help!!! Thanks in advance...
Rick

[restorick]

Anyone?? This is causing huge headaches for me, and I could sure use some aspirin...

Rick

[Chris.M8]

Hello Rick
Same problem here. Open Office sees it as ASCII and does not recognize the encoding.

Did you find a fix?

Anyone?

-Chris

[Chris.M8]

Hi,
SugarCRM CE 5.2.0i
A little more testing shows that if the file is retrieved by FTP and renamed test.doc it opens ok with Open Office.

It has to be in the download functions somewhere, is there any place that determines if a file is downloaded in ascii or binary? mime type? Encoding? etc.

Although if the file is downloaded via FTP ascii mode it gives "Error Reading File" when trying to open.

Compared download.php to a working install and found no difference.
Compared config.php to a working instal and found no difference other than site specific stuff.

This is obviously not a common problem...

Any Ideas?

Thanks
-Chris

[mslater]

Has anyone found a fix for this issue???