Results 1 to 2 of 2

Thread: I can't get IMAP working

  1. #1
    rutavirtual is offline Member
    Join Date
    Jun 2007
    Posts
    9

    Default I can't get IMAP working

    I can't get IMAP working on Version 5.2.0j (Build 5804)

    I triple-checked all the Sugar e-mail server configuration
    settings without success.
    I tried with gmail and with my shared server.

    When I'm trying to send, I get this message:
    "The system is unable to send the message using the outbound email account selected in the From field. Please check the settings for the account in the Mail Accounts tab in the Settings page, or select another account to use to send the message. Click OK to return to the message."

    When I'm trying to receive, I get this message:
    "Test Settings
    One moment please...
    Testing SSL may take a long time. Please be patient."

    And then, after a long, long time, (more than 30 minutes) I get this message:
    "Connection failed to gmail-imap.l.google.com,993: Connection timed out
    Please check your settings and try again."

    I think it could be something missing in my PHP
    configuration.
    I can override PHP.INI settings on .htaccess

    Please, can someone check this link to get my current PHPINFO in order to see if there is something wrong with my PHP installation?
    http://phpuser.rutavirtual.com/SugarCRM/phpinfo.php

    Thanks a lot
    Cesar

  2. #2
    rutavirtual is offline Member
    Join Date
    Jun 2007
    Posts
    9

    Default Re: I can't get IMAP working

    Problem solved !!

    I did set-up the attached simple PHP script to check IMAP connectivity on my shared server.

    Connection failed due to server port blocking, then I requested port opening to my hosting provider for:

    Host: smtp.gmail.com / Port: 465 (ssl)
    Host: imap.gmail.com / Port: 993 (ssl)

    My hosting provider did the proper job and Sugar IMAP for Gmail worked like a charm !!

    Using the attached script, users will be able to know if IMAP problems (a lot of them in the forum) comes from Sugar or from the server hosting Sugar.

    I expect this could be useful.
    Cesar
    Attached Files Attached Files

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Replies: 3
    Last Post: 2009-09-03, 07:38 AM
  2. IMAP quit working
    By harlow in forum Installation and Upgrade Help
    Replies: 7
    Last Post: 2009-06-06, 03:36 AM
  3. IMAP not working in v5
    By auggie4000 in forum Help
    Replies: 0
    Last Post: 2007-09-24, 11:03 PM
  4. Is IMAP actually IMAP with Sugar???
    By faraday in forum Help
    Replies: 1
    Last Post: 2007-06-01, 07:45 AM
  5. Replies: 0
    Last Post: 2007-05-19, 03:11 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •