I see only INBOX IMAP folder - Sugar CE 6.0

[fregata]

After configuring my inbound e-mail accounts (IMAP protocol, connected to MS Exchange 2003), with every account I set up I have only one IMAP folder (INBOX). I don't know if this is normal - but it seems to be senseless since I had to set also folder for "trash" and "sent messages".

The connection works correctly and I can see, import to Sugar and delete messages in INBOX folder. I would like to see also the "Trash"and "Sent messages" folder.

Jakub Sanecki

[willspark]

Login to your email account server via IMAP, and create and sync folders there first. Wait a few minutes and they will appear as options during mail setup.

I created an IMAP account in Outlook, then added the appropriate TRASH and SENT folders, and then right clicked on the account and hit "Sync Folders".

Hope this helps.

[fregata]

I'm using Exchange and I have the proper IMAP folders for sent and deleted e-mails. I did connect to my e-mail account with others e-mail clients with IMAP protocol and the folders worked correctly. Only in Sugar I don't see anything but INBOX folder.

PS. Today I performed a clean installation of Sugar CE 6.0.1 under Windows environment. I thought that something can be wrong with my Linux machine. But the problem still remains.

[wesleyrender]

I am having the same issues. After upgrading to community edition 6.0, I am not able to see other imap folders. Has this feature been removed from the newer 6.0 version? In the older version there was a way to subscribe to the different imap folders. My server is running the latest CPanel/WHM with courier imap server.

[wesleyrender]

Fregata I thought this might be helpful for you. I was able to get the imap folders to list again by going to:

- Email
- Settings
- "Mail Accounts" tab
- click "Edit" beside the mail account
- click "Select" beside "Monitored Folders"
- Select the imap folders you want to add.

I now have a new problem. I have about 100 email folders, and the program doesn't seem to allow me to scroll down when I expand the email folders inside of my inbox. Is this a bug? If I select one of the imap folders and the press the down arrow key, it does allow me to scroll down. So I guess just not with the mouse.

Also, when I click "Create Folder" and create a new folder. It says, rebuilding folders, but then the new folder doesn't seem to appear under my inbox. As well if I go to "Monitored Folders" it doesn't seem to be there.

Would be great to get these small things working, then maybe we would look at purchasing the pro version. I guess I will stick with Outlook for now, and maybe if the email is working better in sugarcrm later I will switch to it.

[fregata]

Hello Wesleyrender - thank You for trying to help me

Unfortunatelly, your advise didn't work in my case. When I go to e-mail settings, I can see all my folders on the mail server and I can choose them accordingly (please take a look at the screenshot I have attached - maybe I do something wrong...). So I choose one folder for INBOX, one for trashed elements and one for sent elements. At this step everything goes well. But then after clicking "Done" - I still see nothing but INBOX (see second screenshot).