IMAP - Creating Folders

[wrender]

I was happily using sugarcrm's email feature with my imap server. One day I decided to start up thunderbird and re-organize my email using thunderbird. When I went back to try and use the email component that is built into sugarcrm it would not allow me to create folders.

When I right click on my inbox, and then click "Create Folder" it reloads but the new folder does not appear. When I go into thunderbird and create a new folder it works.

I have checked my settings from withing sugarcrm, and have even deleted my email account and re-added it to make sure the mail settings were correct. Still it does not allow me to create new folders. The rest of the features seem to work though.

Thanks.

[wrender]

Just did a bit more testing. The problem appears to be coming from a specific folder that was created with thunderbird. When I remove all of the monitored folders, or just some of the monitored folders I can then create new folders.... Any ideas anyone

[jjwdesign]

Right click on the account and syncrognize it. That may help.

Also, what kind of Mail Server are you using? Outlook?

Jeff

[wrender]

I have tried right clicking "Synchronize", and also "Clear Cache Files". Still no luck with creating folders after doing this. I am using a Cpanel server running exim for the email. The IMAP is running on Courier on the server.

I also just noticed that I can't delete folders. When I right click "Delete Folder", I get an error "Errors were detected" and there is a button to click "OK".

Wes

[wrender]

Still no luck with this. Anyone?

[jjwdesign]

I'm not familiar with Exim. I assume it's similar to Plesk. If you're running on shared hosting, you're bound to run into many problems. I've seen plenty of posts about plesk, cpanel and other shared hosting environments. There's usually permission problems to get around. My attempts to get SugarCRM setup on my Plesk server were always full of problems - I don't think I ever got things working fully.

You might consider getting a small dedicated hosted server that you can put your SugarCRM onto. These days, you can find something for about $50/month. Then you can fine tune the server for SugarCRM, which IMHO is necessary.

[wrender]

Thanks for your reply. It appears to be an issue with the amount of folders. For some reason it appears that sugarcrm is not allowing me to create any more than 12 folders under the INBOX.

[rogergodefroy]

SugarCRM code is limited to 500 characters. So it's not the amount what counts, but the length of the string. The database however is a textfield so it could be unlimited length. Change the following to select more IMAP-folders:

Changes in modules/Emails/templates/emailSettingsAccountDetails.tpl

Search for line: (around line 143)

<input id='mailbox' value="" name='mailbox' size='30' maxlength='500'

Change the value to 8000:

<input id='mailbox' value="" name='mailbox' size='30' maxlength='8000'

[wrender]

Thanks for replying, but that doesn't seem to help. Just tried changing it to 8000, and it still does not work. I then tried to increase it even more (to 80000) and it still did not help. I also tried right clicking and "clear cache" and then clicked "refresh" in my browser to make sure the new code was loaded in.