Imap, limit of 100 e-mail... bug or setting???

[cla1982]

Hello everyone,

I've installed SugarCrm CE version 5.5.2 and I've configured an user PERSONAL e-mail connected with IMAP protocol.

When I set all parameters start the first check of the mail and download only 200 emails (although it feel that there are 580), it seems that at some point the process stop itself but do not appear errors or whatever.

Then, if I click "sync", I find only 100 emails and do not download other even if I continue to do continuously check the mail.

Has anyone had the same problem? It 'a bug? Or I need to set something?

The mail server is MADEAMON 10... Is it a problem??

Please help me, i'm desperated

p.s. sorry for my english...

[davidboris]

Hi,

Check sugarcrm.log file when you run check new email or sync Inbox folder.
And can you confirm that all your emails(over 508) are in Inbox only, and you havent created any folder or something?

P.S.
Don't get depressed, every problem has a solution.

[cla1982]

I've looked the log file but i don't understand if there is any error..... It's in DEBUG mode and only for the email check there are 1600 rows..... panic!!!

I can upload the file here if is useful...

The 580 e-mail are all in INBOX folder... there are other 2 subfolder with more of 1000 messages each one, Sugar have also to show those?

Please help me...

[davidboris]

Hi,

Can you send me the log file on davidboris@live.com or add me on skype, david__boris is my id.
But I wont be available just now. Will reply you as soon as i return.

[hexmode]

I had a client with a similar problem. It looks like my client's problem was caused by responses to checkEmailProgress requests in the EmailUIAJAX module were being sent gzip-encoded without the gzip-encoding header.

The kludge I used to fix this code was to add header("Content-Encoding: gzip"); in modules/Emails/EmailUIAjax.php after the case statement for checkEmailProgress as below:

case "checkEmailProgress":

header("Content-Encoding: gzip");

It took a little time with firebug to find this problem.