Import Contact/Leads Fails

[rscof]

I have just download SugarCRM 4.5.0b Build 1144 and seems to be working fine except I cannot import any CSV Leads or Contacts as I get the "Cannot open the imported file for reading" message. I have searched this forum for possible solutions and have tried changing the permissions on the cache/upload folder for IUSR as in:

cacls upload /g IUSR_CAVE:F to give Full control to the IUSR account, I have also tried changing the upload path in config.php to something like c:\temp and I still get the message "Cannot open the imported file for reading" what else can I try...your help is much appreciated!!
THX!

I also have the same issue with uploading a new logo. The new logo just nevers appears, so it seems that the cache/upload folder permissions may be the problem. However that folder is wide open, sure could use some help/ideas on how to troubleshoot this problem.

[xsan]

I have the same problem as well. I have tried version 4.5.0b Build1144 and version Version 4.2.1c
When I try to upload a CSV or a Tab seperated text file, I get the "Cannot open the imported file for reading" message

Any help is appreciated

I have just download SugarCRM 4.5.0b Build 1144 and seems to be working fine except I cannot import any CSV Leads or Contacts as I get the "Cannot open the imported file for reading" message. I have searched this forum for possible solutions and have tried changing the permissions on the cache/upload folder for IUSR as in:

cacls upload /g IUSR_CAVE:F to give Full control to the IUSR account, I have also tried changing the upload path in config.php to something like c:\temp and I still get the message "Cannot open the imported file for reading" what else can I try...your help is much appreciated!!
THX!

I also have the same issue with uploading a new logo. The new logo just nevers appears, so it seems that the cache/upload folder permissions may be the problem. However that folder is wide open, sure could use some help/ideas on how to troubleshoot this problem.

[craig1]

I have the same problem with 4.5.0b as well has anyone had any luck with this?

I have just download SugarCRM 4.5.0b Build 1144 and seems to be working fine except I cannot import any CSV Leads or Contacts as I get the "Cannot open the imported file for reading" message. I have searched this forum for possible solutions and have tried changing the permissions on the cache/upload folder for IUSR as in:

cacls upload /g IUSR_CAVE:F to give Full control to the IUSR account, I have also tried changing the upload path in config.php to something like c:\temp and I still get the message "Cannot open the imported file for reading" what else can I try...your help is much appreciated!!
THX!

I also have the same issue with uploading a new logo. The new logo just nevers appears, so it seems that the cache/upload folder permissions may be the problem. However that folder is wide open, sure could use some help/ideas on how to troubleshoot this problem.

[ruchida]

Did you give a permission to the directory specified as "import_dir" in config.php?

[adriano]

Same problem.
Help.

[jcmulroy]

Same problem with either Accounts or Contacts Import... have tried relaxing permissions on cache directory, and changing directory... getting same problem: "Cannot open the imported file for reading"

Very frustrating, because otherwise 4.5 looks promising.

Thanks,
John

WinXP SP2
PHP 4
SQL 5.0.22
Apache 2.0

[jasonj]

Same error here

cannot import file.. Sugar 4.5b with patch running on win server 2000 SQL 2005

[Angel]

Can't dupe this, using 4.5, with Apache 2.0 on Windows XP.

Out of curiosity, are you able to upload files within the Documents module?

EDIT: BTW, I've attached a very small sample file I used.

[jasonj]

I am running Sugar under Apache .. but you are correct in assuming I can't upload files ...
ERROR: can't move_uploaded_file to cache/upload/1614a8b6-75fd-0649-9018-451872f8c8a6. You should try making the directory writable by the webserver.. but I have literlally openeded the entire HTDOCS and su directories to everybody...

[Angel]

I am running Sugar under Apache .. but you are correct in assuming I can't upload files ...
ERROR: can't move_uploaded_file to cache/upload/1614a8b6-75fd-0649-9018-451872f8c8a6. You should try making the directory writable by the webserver.. but I have literlally openeded the entire HTDOCS and su directories to everybody...

I'd double check that the permissions trickled down properly. Maybe Windows didn't set the permissions correctly on subdirectories of HTDOCS for whatever bizarre reason.