Import Error

[davidmotgom]

Hi,

I am a nebie and just installed 5.5 on webfaction. Install went well. When trying to import leads from a csv file...I get this import error. How do I fix?

NOTICE: [8] Memcache::connect() [memcache.connect]: Server localhost (tcp 11211) failed with: Connection refused (111) on line 62 in file /home/davidmontgom/webapps/ans_sb_sugar/include/utils/external_cache/SugarCache_Memcache.php
WARNING: [2] Memcache::connect() [memcache.connect]: Can't connect to localhost:11211, Connection refused (111) on line 62 in file /home/davidmontgom/webapps/ans_sb_sugar/include/utils/external_cache/SugarCache_Memcache.php
NOTICE: [8] Memcache::connect() [memcache.connect]: Server localhost (tcp 11211) failed with: Connection refused (111) on line 62 in file /home/davidmontgom/webapps/ans_sb_sugar/include/utils/external_cache/SugarCache_Memcache.php
WARNING: [2] Memcache::connect()

[Angel]

This is a registered bug, only occurs when memcache is enabled on the server (as far as I know). I believe this is affecting all On-Demand customers.

[davidmotgom]

How do I disable Sugar from using memcache? I am using the Comm Ed.

Thanks

[Angel]

It is in your PHP config, not Sugar per se. Should be some settings in PHP.INI that reference it.

[urbi2@sugar]

Hi,

I am a nebie and just installed 5.5 on webfaction. Install went well. When trying to import leads from a csv file...I get this import error. How do I fix?

NOTICE: [8] Memcache::connect() [memcache.connect]: Server localhost (tcp 11211) failed with: Connection refused (111) on line 62 in file /home/davidmontgom/webapps/ans_sb_sugar/include/utils/external_cache/SugarCache_Memcache.php
WARNING: [2] Memcache::connect() [memcache.connect]: Can't connect to localhost:11211, Connection refused (111) on line 62 in file /home/davidmontgom/webapps/ans_sb_sugar/include/utils/external_cache/SugarCache_Memcache.php
NOTICE: [8] Memcache::connect() [memcache.connect]: Server localhost (tcp 11211) failed with: Connection refused (111) on line 62 in file /home/davidmontgom/webapps/ans_sb_sugar/include/utils/external_cache/SugarCache_Memcache.php
WARNING: [2] Memcache::connect()

Did you found a solution? I have the same problem on 5.5.1. I can't find the position to disable the memcache usage.

[mkb5150]

having same problem... anyone know a way to work around this if i am using shared hosting and don't have access to php.ini or any ability of installing memcache myself?

[mkb5150]

I found one way around the problem if you don't have root access and can't modify php.ini or install anything... I am running Community Edition and this is what I did to fix it:

Open up config.php in the sugar installation directory. You should see $sugar_config = array(...). Add the following index/value pair:

'external_cache_disabled' => true

This will disable the caching and get rid of the nasty error.

[seozest]

Hey,
I also had same problem.I searched some CRM forums
..but your solution works Man.

Thanks a lot

[urbi2@sugar]

I found one way around the problem if you don't have root access and can't modify php.ini or install anything... I am running Community Edition and this is what I did to fix it:

Open up config.php in the sugar installation directory. You should see $sugar_config = array(...). Add the following index/value pair:

'external_cache_disabled' => true

This will disable the caching and get rid of the nasty error.

this solution works fine. Nice workaround. But I think it is a bug or anyone hate to eanble an enhancement request to enable/disable chaching in Surgar by global settings.

[Angel]

Per my original reply on the matter, it is a registered bug. I don't know the bug number, but I do know that Sugar is aware of the problem.