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Thread: Import Error

  1. #1
    davidmotgom is offline Junior Member
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    Default Import Error

    Hi,

    I am a nebie and just installed 5.5 on webfaction. Install went well. When trying to import leads from a csv file...I get this import error. How do I fix?

    NOTICE: [8] Memcache::connect() [memcache.connect]: Server localhost (tcp 11211) failed with: Connection refused (111) on line 62 in file /home/davidmontgom/webapps/ans_sb_sugar/include/utils/external_cache/SugarCache_Memcache.php
    WARNING: [2] Memcache::connect() [memcache.connect]: Can't connect to localhost:11211, Connection refused (111) on line 62 in file /home/davidmontgom/webapps/ans_sb_sugar/include/utils/external_cache/SugarCache_Memcache.php
    NOTICE: [8] Memcache::connect() [memcache.connect]: Server localhost (tcp 11211) failed with: Connection refused (111) on line 62 in file /home/davidmontgom/webapps/ans_sb_sugar/include/utils/external_cache/SugarCache_Memcache.php
    WARNING: [2] Memcache::connect()

  2. #2
    Angel's Avatar
    Angel is offline Sugar Community Member
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    Default Re: Import Error

    This is a registered bug, only occurs when memcache is enabled on the server (as far as I know). I believe this is affecting all On-Demand customers.
    Regards,

    Angel Magaņa
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

    ________
    | Projects: |_____________________________________
    |
    | CandyWrapper (.NET Wrapper for SugarCRM SOAP API). Source now available on GitHub!
    | GoldMine to SugarCRM Express Conversion. Latest: 1.0.1.7 (Nov. 3, 2009)
    | CRM SkyDialer (Skype Integration). Latest: 1.0.2 (Feb. 17, 2010)
    | Round Robin Leads Assignment
    | Phone Number Formatter
    | CaseTwit (Twitter Integration)
    ______________________________________________

  3. #3
    davidmotgom is offline Junior Member
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    Default Re: Import Error

    How do I disable Sugar from using memcache? I am using the Comm Ed.

    Thanks

  4. #4
    Angel's Avatar
    Angel is offline Sugar Community Member
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    Default Re: Import Error

    It is in your PHP config, not Sugar per se. Should be some settings in PHP.INI that reference it.
    Regards,

    Angel Magaņa
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

    ________
    | Projects: |_____________________________________
    |
    | CandyWrapper (.NET Wrapper for SugarCRM SOAP API). Source now available on GitHub!
    | GoldMine to SugarCRM Express Conversion. Latest: 1.0.1.7 (Nov. 3, 2009)
    | CRM SkyDialer (Skype Integration). Latest: 1.0.2 (Feb. 17, 2010)
    | Round Robin Leads Assignment
    | Phone Number Formatter
    | CaseTwit (Twitter Integration)
    ______________________________________________

  5. #5
    urbi2@sugar is offline Junior Member
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    Default Re: Import Error

    Quote Originally Posted by davidmotgom View Post
    Hi,

    I am a nebie and just installed 5.5 on webfaction. Install went well. When trying to import leads from a csv file...I get this import error. How do I fix?

    NOTICE: [8] Memcache::connect() [memcache.connect]: Server localhost (tcp 11211) failed with: Connection refused (111) on line 62 in file /home/davidmontgom/webapps/ans_sb_sugar/include/utils/external_cache/SugarCache_Memcache.php
    WARNING: [2] Memcache::connect() [memcache.connect]: Can't connect to localhost:11211, Connection refused (111) on line 62 in file /home/davidmontgom/webapps/ans_sb_sugar/include/utils/external_cache/SugarCache_Memcache.php
    NOTICE: [8] Memcache::connect() [memcache.connect]: Server localhost (tcp 11211) failed with: Connection refused (111) on line 62 in file /home/davidmontgom/webapps/ans_sb_sugar/include/utils/external_cache/SugarCache_Memcache.php
    WARNING: [2] Memcache::connect()
    Did you found a solution? I have the same problem on 5.5.1. I can't find the position to disable the memcache usage.

  6. #6
    mkb5150 is offline Junior Member
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    Default Re: Import Error

    having same problem... anyone know a way to work around this if i am using shared hosting and don't have access to php.ini or any ability of installing memcache myself?

  7. #7
    mkb5150 is offline Junior Member
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    Default Re: Import Error

    I found one way around the problem if you don't have root access and can't modify php.ini or install anything... I am running Community Edition and this is what I did to fix it:

    Open up config.php in the sugar installation directory. You should see $sugar_config = array(...). Add the following index/value pair:

    'external_cache_disabled' => true

    This will disable the caching and get rid of the nasty error.

  8. #8
    seozest is offline Junior Member
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    Default Re: Import Error

    Hey,
    I also had same problem.I searched some CRM forums
    ..but your solution works Man.

    Thanks a lot

  9. #9
    urbi2@sugar is offline Junior Member
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    Default Re: Import Error

    Quote Originally Posted by mkb5150 View Post
    I found one way around the problem if you don't have root access and can't modify php.ini or install anything... I am running Community Edition and this is what I did to fix it:

    Open up config.php in the sugar installation directory. You should see $sugar_config = array(...). Add the following index/value pair:

    'external_cache_disabled' => true

    This will disable the caching and get rid of the nasty error.
    this solution works fine. Nice workaround. But I think it is a bug or anyone hate to eanble an enhancement request to enable/disable chaching in Surgar by global settings.

  10. #10
    Angel's Avatar
    Angel is offline Sugar Community Member
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    Default Re: Import Error

    Per my original reply on the matter, it is a registered bug. I don't know the bug number, but I do know that Sugar is aware of the problem.
    Regards,

    Angel Magaņa
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

    ________
    | Projects: |_____________________________________
    |
    | CandyWrapper (.NET Wrapper for SugarCRM SOAP API). Source now available on GitHub!
    | GoldMine to SugarCRM Express Conversion. Latest: 1.0.1.7 (Nov. 3, 2009)
    | CRM SkyDialer (Skype Integration). Latest: 1.0.2 (Feb. 17, 2010)
    | Round Robin Leads Assignment
    | Phone Number Formatter
    | CaseTwit (Twitter Integration)
    ______________________________________________

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