Inactive users cannot be assigned to

[lcosgrave]

Hi,

When I set a user to have an inactive status, I then loose the ability to assign anything to that user, or search for the contacts assigned to that user. Does anyone know a way around this? As I need to have a number of users that we can assign contacts to, but do not need login credentials.

Any help would be greatly appreciated. Even if this is something that is not possible, it would be good if someone could confirm this for me.

Thanks.

[AlexAv]

I don't hear about this settings.
This functionality can be developed.

[mapm]

You can always create the user as a group user, maybe it works!?

[Angel]

Hi,

When I set a user to have an inactive status, I then loose the ability to assign anything to that user, or search for the contacts assigned to that user. Does anyone know a way around this? As I need to have a number of users that we can assign contacts to, but do not need login credentials.

Any help would be greatly appreciated. Even if this is something that is not possible, it would be good if someone could confirm this for me.

Thanks.

This should take care of it for you...

Navigate to <sugar>/modules/Users/metadata

There you'll find a file named popupdefs.php. Copy that file to <sugar>/custom/modules/Users/metadata (create the directories if they do not exist).

Edit the copy of the file (the one in the custom folder) and change this:

users.status = 'Active'

to

1 = 1

Save the file and give it a try.

[jjwdesign]

Angel, that is a very nice solution.

As another alternative, what we typically do is create a role for General Storage Users (such as Lead Admin, Incomming, Dead, Marketing, etc.) with very little actual access. We've also created a "Terminated" role with no access, so that if someone quits, his/her account can be quickly terminated without having to mess with the Active/Inactive settings. This give us some time to redistribute account/contact/opps/etc and then later (when ready) we will set them to Inactive. The every now and then, they are completely purged from the database. It's a multistep process.

[Angel]

Cool idea.

I find that the whole inactive/active paradigm can become a bit of a mess to manage from time to time, specially when there are ramifications to keeping someone that doesn't use it as "Active." That's the bad thing about named user license models.