Inbound e-mail charset problem.

[fobus]

Hello,

I'm trying to setup sugar crm on my server. Every thing is good except of inbound emails. There is a problem about charset, Turkish special characters doesn't show correct.

My database uses utf-8

Here is a part of config.php

  'default_email_charset' => 'UTF-8',
  'default_email_client' => 'sugar',
  'default_email_editor' => 'html',
  'default_export_charset' => 'UTF-8',

And screenshot is attached.
On the part that e-mails listed is every thing OK, but at bottom part there is charset problem.

Do you have an idea about fixing this problem?

[fobus]

Can't anybody help me?

[florsery]

Hello everybody
I encounter the same problem here, with 6.4CE. Everything displays ok in the list (sender, subject), but when clicked the same e-mail is displayed in the lower pane with artifacts instead of special characters. Any help or advice would be appreciated !
By the way, it is a fresh install and my first approach of SugarCRM: kudos to the team for this very nice and complete CRM software.

[fobus]

I think I could fix the problem.
In /modules/Emails/EmailUIAjax.php file
Find

$json->encode(utf8_recursive_encode($out));

on line 694 and replace it with

header("Content-Type: application/json; charset=UTF-8");
echo json_encode($out);

This code could pass the massages from hotmail, gmail but doesn't work for thunderbird messages.

[florsery]

Thanks for your suggestion. I tried it but it's not the fix I was looking for: I only use thunderbird and Sugar / FF for accessing the mailboxes. I will do more testing when I'll have time.
By the way, it seems that a bug report has been filled for this issue: SugarCRM Bug Tracker | Open Source Business & Social CRM - SugarCRM

[vitaliyvg]

Hello everybody
I encounter the same problem here, with 6.4CE. Everything displays ok in the list (sender, subject), but when clicked the same e-mail is displayed in the lower pane with artifacts instead of special characters. Any help or advice would be appreciated !
By the way, it is a fresh install and my first approach of SugarCRM: kudos to the team for this very nice and complete CRM software.

Problem fix.
Error found in crm/modules/InboundEmail/InboundEmail.php
line 3098

if(is_array($upperCaseKeyDecodeHeader['CONTENT-TYPE']) && isset($upperCaseKeyDecodeHeader['CONTENT-TYPE']['charset']) && !empty($upperCaseKeyDecodeHeader[$upperCaseKeyDecodeHeader['CONTENT-TYPE']]['charset'])) {

replace on

if(is_array($upperCaseKeyDecodeHeader['CONTENT-TYPE']) && isset($upperCaseKeyDecodeHeader['CONTENT-TYPE']['charset']) && !empty($upperCaseKeyDecodeHeader['CONTENT-TYPE']['charset'])) {