Inbound Email

[StrongEagle]

If I activate the inbound email feature of Sugar, does this mean that Sugar essentially acts as a POP3 mail client? That is, it periodically sees what is on the mail server, just like Outlook?

Seems that I have three options then.

a) If I want to have email messages show up in both Sugar and Outlook, then Sugar should be configured to leave a copy of message on server. The problem here is that Outlook might get the message first and there would be no message on the server to download to Sugar.

b) I create an email forwarder such that emails to Joe.Blow@MyCo.com are automatically forwarded to say Joe.Blow.CRM@MyCo.com. Eliminates synchronization problems, and I could use reply to email addy and name in Sugar so that responses from Sugar don't have the CRM in it.

c) If sales people use Sugar for all emails, then I simply remove the same email addresses from Outlook and they use Sugar exclusively.

Do I have this right?

[kuske]

If you want to or must use pop3 I think that all you wrote is a good idea and correct
If You use pop3 for inbound email sugar works as a pop3 client exactly as outlook does.

If you can use IMAP this would be more simple as all emails reside on the server.

hk

[StrongEagle]

Thank you. At least I am on the right track.

If I purchase an email addin (jrabbit, outlander, grinmark), then it would seem that using inbound email in Sugar would not be necessary as my sales staff could choose which emails to load to Sugar from Outlook.

Am I on the right track again or is there a benefit that i don't see to using inboudn email?

Many thanks.

[asmase]

i think this is right thanks for the tips i will sure try this , only dont know what it means for emails that are send from sugar you will not get this in outlook OR i'am wrong?

but will try it , your idea works i think.

Thanks again for the great idea, if i solve my email problems i sure will try this.

Appreciate the idea

[kuske]

@asmase:

mails from sugar will not be seen in outlook unless you set yourself to bcc:

hk

[asmase]

Thanks Kuske ,

In general the idea is not bad , so will try this.

But can i ask you a other question ? i have 5GA installede and email function work fine sofar , only when i go to my inbox and read the emails it starts loading but dont stop load , so i can not read the emails i get in.

Is there a setting wrong? more 5GA user seem to have this problem it accurs with IMAP and POP3 .

Any idea??

thanks

[kuske]

Hello Asmase,

my Email works with 5.00GA. There are little problems with wrong defined smtp settings which can only be cleared by deleting the lines in db-table outbound_email. Perhaps this can happen with inbound_email too.

but all in all it works.

perhaps you can set logging to debug level in log4php.properties before mail transfer and then check the logfile.

hk

[asmase]

Hi Kuske,

Thanks for the tip , i need real help with this email thing , no nothing works any more can not open the incomiing email , can not send and can not delete the incoming. I'am realy desperate.

i will try everything, if you have any other idea please let me know bbut i will delete the content of the TB outbound and inbound thanks.

Asmase

[asmase]

Hello Asmase,

my Email works with 5.00GA. There are little problems with wrong defined smtp settings which can only be cleared by deleting the lines in db-table outbound_email. Perhaps this can happen with inbound_email too.

but all in all it works.

perhaps you can set logging to debug level in log4php.properties before mail transfer and then check the logfile.

hk

i try this but still nothing works , do you have any other idea??

[kuske]

what does the logfile say? did you change the loglevel?
if you want to send me the logile to look on it, send me a prvate message.

hk